Senior Product Manager - Digital customer value & growth

Autodesk; Montreal; On-site; CAD 100,000 - 125,000; Full time

Job summary

A global software company in Montreal is seeking a Customer Value & Growth Product Manager to drive the strategy and execution of digital experiences that enhance customer engagement. This role requires over 8 years of product management experience in SaaS environments and emphasizes data-driven decision-making. The position involves collaborating with cross-functional teams and managing the product vision and roadmap. Join us to shape impactful digital experiences that help customers unlock their investment potential.

Benefits

Competitive salary

Annual cash bonuses

Stock grants

Comprehensive benefits package

Qualifications

• 8+ years of experience in Product Management, particularly in SaaS.
• Strong track record of using data and customer insights for driving decisions.
• Experience managing digital product features from discovery to delivery.

Responsibilities

• Own the product vision and roadmap for digital experiences.
• Identify high-impact opportunities through various research methods.
• Collaborate with multiple teams to ensure product success.

Skills

Product Management

Data-Driven Decision Making

Customer Engagement

Stakeholder Management

Education

Bachelor's degree in a relevant field

Tools

AI Technologies

Analytics Tools

Job description

Job Requisition ID # 25WD93341

Position Overview

Autodesk is reimagining how customers realize value after they purchase our products. As part of this transformation, we’re looking for a Customer Value & Growth Product Manager to own the strategy, discovery, and execution of digital motions and experiences that help customers unlock outcomes, deepen product engagement, and discover new capabilities across Autodesk’s Design & Make Platform.

In this role, you will shape in-product and cross-channel experiences—including self-serve workflows, activation paths, contextual guidance, and digital nudges—that empower customers to get the most out of their investment. You’ll partner closely with engineering, design, data, marketing, and customer success to deliver scalable experiences powered by usage intelligence, personalization, and modern technologies including AI.

If you're passionate about building data-informed, customer-centric digital experiences that drive measurable growth and value realization, this role provides an opportunity to make a major impact across Autodesk’s global customer base.

Responsibilities

• Own the product vision and roadmap for digital experiences that drive onboarding, activation, engagement, and value realization post-purchase.
• Identify high-impact opportunities through qualitative research, quantitative insights, customer journey mapping, and ecosystem analysis.
• Develop problem statements and hypotheses aligned with Autodesk’s post-purchase growth strategy.
• Design, validate, and iterate digital motions that guide customers to success—such as self-serve setup, learning pathways, personalized recommendations, account-based insights, and workflow onboarding.
• Create scalable frameworks for in-product prompts, nudges, and lifecycle triggers that adapt based on customer context and behavior.
• Partner with engineering to ship high-quality, reliable solutions on time while ensuring exceptional user experience.
• Use experimentation (A/B, multivariate, holdouts) to validate ideas and accelerate learning.
• Collaborate with data science to leverage predictive insights and behavioral signals to personalize customer paths.
• Define and track key metrics related to activation, engagement, feature adoption, value milestones, and expansion potential.
• Work closely with content strategy, design, product teams, and marketing to create cohesive digital experiences across multiple touchpoints.
• Partner with Customer Success and Support organizations to identify friction areas and opportunities for digital self-serve solutions.
• Communicate roadmap, priorities, and outcomes clearly with stakeholders at all levels.

Minimum Qualifications

• 8+ years of Product Management experience building customer-facing digital experiences in SaaS or platform environments.
• A track record of using data, customer insights, and experimentation to drive roadmap decisions and measurable results.
• Experience shipping features end-to-end: discovery, scoping, UX collaboration, feature definition, delivery, and iteration.
• Strong system-thinking skills and the ability to simplify complex workflows into intuitive customer journeys.
• Excellent communication and stakeholder management abilities across technical and non-technical audiences.

Preferred Qualifications

• Experience across post-purchase, onboarding, growth, or lifecycle product areas.
• Familiarity with personalization systems, usage intelligence, recommendation engines, or AI-powered customer experiences.
• Experience working within multi-product ecosystems or modular platform architectures.
• Passion for empowering customers to unlock value and achieve outcomes with software.

Learn More / Plus d'information

About Autodesk / À propos d’Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Bienvenue chez Autodesk! Nos logiciels créent chaque jour des choses extraordinaires: des bâtiments les plus écologiques aux voitures les plus propres, en passant par les usines les plus intelligentes et les films à succès. Nous aidons les innovateurs à concrétiser leurs idées, transformant non seulement la façon dont les choses sont fabriquées, mais aussi ce qui peut l’être. Nous sommes très fiers de notre culture chez Autodesk; elle est au cœur de tout ce que nous faisons. Notre culture guide notre façon de travailler et de nous comporter les uns envers les autres, influence nos interactions avec nos clients et nos partenaires, et définit notre image en le monde. En tant qu’Autodeskien, vous pouvez accomplir un travail significatif qui contribue à bâtir un monde meilleur, conçu et réalisé pour tous. Prêt à façonner le monde et votre avenir? Rejoignez-nous!

Salary transparency / Transparence salariale

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Le salaire est l'un des éléments du programme de rémunération concurrentiel d'Autodesk. Pour les postes basés au Canada (Colombie-Britannique), nous proposons un salaire de base compris entre X et X dollars. Les offres sont basées sur l'expérience et la situation géographique du candidat et peuvent dépasser cette fourchette. En plus du salaire de base, notre programme de rémunération peut inclure des primes annuelles en espèces, des commissions pour les postes commerciaux, des attributions d'actions et un ensemble complet d'avantages sociaux.

Diversity & Belonging / Diversité et appurtenance

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Nous sommes fiers de cultiver une culture d’appartenance où chacun peut s’épanouir. Pour en savoir plus, cliquez ici : https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

Veuillez rechercher des emplois vacants et postuler à l’interne (pas sur ce site externe).