Senior Product Manager, Canada Lifecycle Management Lead – Amazon Leo – Toronto, ON

Amazon Leo; Toronto; On-site; CAD 100,000 - 125,000; Full time

Job summary

A global technology company in Toronto is looking for a Senior Product Manager to lead customer lifecycle management for its Canadian market. The ideal candidate will have over 5 years of experience in product management, corporate strategy, and lifecycle analytics. You will develop strategies for retention and revenue growth, analyze customer data, and influence cross-functional teams. This role offers a comprehensive benefits package and requires comfort in a fast-paced, entrepreneurial environment.

Benefits

Comprehensive benefits package

Qualifications

• 5+ years experience in product management, corporate strategy, lifecycle management, or analytics.
• 5+ years managing business metrics (P&L, revenue targets, retention or loyalty).
• 5+ years experience in consumer telecommunications or satellite services.

Responsibilities

• Develop and execute strategies to optimize the subscriber base.
• Own retention and win-back strategies across all customer touchpoints.
• Lead upgrade, add-on, and trade-in strategies.

Skills

Product management

Analytical skills

Stakeholder management

Problem-solving

Entrepreneurial mindset

Job description

As a Senior Product Manager with Amazon Leo in Toronto, ON, you will lead customer lifecycle management for the Canadian market, with ownership of retention, customer satisfaction, and revenue growth. This role focuses on defining customer needs, identifying pain points, and shaping end-to-end lifecycle experiences across acquisition, retention, win-back, upgrades, and add-ons.

You will work cross-functionally with Business Strategy, Product, Sales, Marketing, Finance, Legal, Operations, Customer Service, and Field Services, operating with high ownership in a fast-paced, ambiguous environment while balancing customer experience and business financials.

About the role: Senior Product Manager (Lifecycle Management)

In this role, you will own lifecycle strategy and execution for Amazon Leo’s Canadian subscriber base. You’ll analyze customer data and trends, build business cases for new initiatives, and present clear, data-driven recommendations to executive leadership. You will also own churn forecasting and lead performance reviews with actionable insights.

Benefits and Salary

This posting does not list compensation details. Amazon offers a comprehensive benefits package that may include health coverage, paid time off, and retirement plans, depending on eligibility and location.

📌 Job Type: Senior Product Manager (Lifecycle Management)

🆔 Job ID: 3151347

Key Responsibilities

• Develop and execute strategies to optimize the subscriber base and hit retention, satisfaction, and revenue targets
• Own retention and win-back strategies across all customer touchpoints
• Lead upgrade, add-on, and trade-in strategies with cohesive lifecycle experiences
• Analyze customer data and trends to inform product strategy and lifecycle journeys
• Own churn forecasting for long-range planning and near-term operations
• Track and report lifecycle KPIs in weekly, monthly, and quarterly business reviews
• Produce business analyses, financial models, and written strategy documents
• Influence cross-functional teams and collaborate globally to share best practices

Requirements / Skills

• 5+ years experience in product management, corporate strategy, lifecycle management, or analytics
• 5+ years managing business metrics (P&L, revenue targets, retention or loyalty)
• 5+ years experience in consumer telecommunications or satellite services
• Experience owning and driving roadmap strategy
• Strong analytical, problem-solving, and stakeholder-management skills
• Comfort working in an entrepreneurial, fast-paced environment

How to Apply

If you’re excited to lead customer lifecycle strategy for a next-generation satellite broadband service in Canada, apply directly through Amazon’s careers portal.

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