Senior Processor, Adjustments

RBC; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading financial institution in Toronto is seeking a dedicated professional for Adjustment Processing. The ideal candidate will ensure all cases are handled accurately while maximizing Client experience. Responsibilities include applying Quality Control procedures, managing trade corrections, and communicating effectively with clients. The role demands a strong understanding of mutual fund administration and excellent customer service skills. This full-time position offers competitive compensation with numerous development opportunities.

Benefits

Comprehensive Total Rewards Program

Career development opportunities

Competitive compensation

Flexible benefits

Qualifications

• Experience within Shareholder Services or similar multi-client mutual fund administration environment.
• Good knowledge in the financial services industry, specifically in Mutual fund and Segregated Funds administration.
• Strong customer service skills.

Responsibilities

• Ensure Adjustment Processing cases are completed accurately and within regulatory standards.
• Pre-screen Letters of Indemnity and complete trade corrections.
• Apply Quality Control procedures for first-time adjustments.

Skills

Active Learning

Adaptability

Critical Thinking

Customer Service

Tools

Microsoft Office

Job description

Job Description

In this role, you will ensure that all Adjustment Processing cases assigned are completed accurately, on target and within regulatory standards, First Time Right Processing and Quality Control in order to maximize Client experience, and assist other RBC Investor & Treasury Services (I&TS) departments/teams in the resolution of Client issues in order to maximize Client experience.

What will you do?

• Responsible for maintaining a high level of specialized knowledge related to Adjustment processing within the Transaction Processing team
• Pre-screen Letters of Indemnity and complete trade corrections and fulfill cash/money movements, as applicable
• Apply Quality Control procedures to ensure trades are adjusted, first time right.
• Monitor Gain/Loss Reports and complete Loss Invoices to reimburse Funds for losses incurred as a result of processing letters of indemnity.
• Update investor accounts by adding messages pertaining to notable actions which have occurred.
• Communicate effectively with both internal and external client groups
• Assist with the audit of adjusted transactions and departmental processes and procedures.
• Review Client procedures and suggest improvements to processes and procedures.
• Work with Manager to update Desk Operating Procedures and other tasks as assigned.
• Strong technical and analytical skills in running/debugging various Microsoft Office application macros.

What do you need to succeed?

Must-have

• Experience within Shareholder Services or similar multi-client mutual fund administration environment
• Good working knowledge / experience in the financial services industry, specifically in Mutual fund and Segregated Funds administration
• Sound knowledge of Error Corrections, compliance /regulation – including Registered Products
• Demonstrated ability to work successfully in a fast-paced, high stress environment
• Communicate effectively with both internal and external client groups
• Strong customer service skills
• Computer Literacy - Intermediate
• Sound technical and analytical skills in running/debugging various applications and macros including MS Office

Nice-to-have

• Proven track record in leading initiatives, managing cross-functional relationships
• Completion of IFIC Mutual Funds Operations Course
• Unitrax Recordkeeping System knowledge
• FundSERV knowledge

What’s in it for you?

• Excellent exposureto communicate with various business partners and stakeholders in Investor & Treasury Services and within other platforms as appropriate
• Working with an exciting, close-knit, supportive & dynamic group
• Opportunity to collaborate with other business segments within the bank
• Excellent career development and progression opportunities
• A comprehensive Total Rewards Program including bonuses and flexible benefits
• Competitive compensation
• Access to a variety of job opportunities across business and geographies

Job Skills

Active Learning, Adaptability, Business Appraisals, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Mutual Fund Operations, Operational Delivery, Process Improvements

Additional Job Details

Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-12-11

Application Deadline: 2025-12-25

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

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