Senior Principal Platform Architect- Banking

ServiceNow; Toronto; Hybrid; CAD 100,000 - 130,000; Full time

Job summary

A leading technology company is seeking an experienced Architect to guide customers through their digital transformation via the ServiceNow platform. This role involves providing architectural guidance, managing customer relationships, and engaging with technical teams to deliver successful outcomes. Ideal candidates have extensive experience in professional services, a background in ServiceNow, and strong analytical skills. This position allows for flexibility and may involve hybrid work conditions.

Qualifications

• Experience in AI integration into work processes.
• Ability to travel up to 25%.
• Creativity in a startup-paced environment.

Responsibilities

• Provide architectural guidance and best practices.
• Build relationships with customer leaders.
• Support sales efforts by scoping engagements.

Skills

AI integration

Complex issue resolution

Relationship Building

Education

12+ years professional services experience or equivalent education

Minimum 2 years ServiceNow Platform experience

ServiceNow certifications

Tools

Cloud applications

Job description

Overview

Role Overview

Architects play a critical role in guiding customers through their digital transformation journey through leading solutioning and scoping discussions during pre-sales (role and level dependent) and driving the successful delivery of strategic, multi-workflow, term based projects. Architects provide thought leadership, best practices, and expert guidance to ensure customers achieve long-term value from the ServiceNow platform. They engage with senior stakeholders, ensuring alignment between business objectives and technology solutions, playing a pivotal role in scaling ServiceNow expertise across internal and external teams. By establishing strong governance frameworks, reducing technical debt and enabling scalable solutions, they help customers optimize their platform strategy while maintaining agility and long-term sustainability. You will be part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies and tools based on our experiences from 1000\'s of customer engagements.

Key Responsibilities

• Act as an expert across an assigned term of contracts, typically engaged in ServiceNow’s largest most strategically important accounts, providing architectural guidance, technical governance, and best practices
• Build strong relationships with customer technical and business leaders, to align ServiceNow solutions with business strategy
• Actively collaborate with GTM, Delivery, and other joint teams to bridge the gap between sales, solutioning, and execution
• Serve as an active contributor of leading practices, standards and thought leadership related to the ServiceNow platform
• Provide a point of view to the ServiceNow product strategy team to steer the product roadmap
• Work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring and implementation of solutions
• Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions
• Provide a variety of knowledge across multiple workflows
• Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision
• Translate goals to outcomes into a customer roadmap
• Translate business information and technical requirements into an architectural blueprint to achieve complex goals
• Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications
• Manage technical governance, and a delivery operating model and governance
• Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices
• Support the sales effort by scoping and estimating the engagement and change orders
• Be an active contributor of leading practices and expertise related to the ServiceNow platform
• Maintain skills / certifications on the ServiceNow platform
• Support the professional development of others through means of mentoring

Qualifications

Our ideal candidate:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• 12+ years progressive experience as part of a professional services organization; or equivalent education/experience
• Minimum 2 years of ServiceNow Platform experience isrequired
• Canadian citizenship or permanent residency statusandreside in Toronto, Canada or nearby area
• Management consulting experience
• Ability to travel up to 25%
• Creativity with comfort running programs independently within a 'startup paced' environment
• Success driving complex issues through analysis and resolution
• Ability to relay complex information to diverse set of audiences, both technical and non-technical
• ServiceNow certifications in aligned workflow
• Industry domain expertise in Financial Services or Public Sector preferred
• Large program experience leading architecture and design
• Enterprise architecture experience
• Cloud application technology experience

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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