SENIOR NATIONAL ACCOUNT MANAGER CAN

The Home Depot; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading home improvement retailer in Toronto is seeking a Senior Manager of National Accounts. The role involves overseeing a sales team, managing national customer accounts, and developing sales strategies to drive growth. Ideal candidates will have over 10 years of sales experience, strong leadership skills, and the ability to travel frequently. This role offers an opportunity to shape sales initiatives across Canada.

Qualifications

• 10+ years of minimum sales experience.
• 5 years of people leadership skills.
• 2+ years of national account sales/account management experience.
• Ability to travel 50% of the time, including 25% overnights.

Responsibilities

• Leads a group of National Accounts Managers and manages contractors.
• Builds a high-functioning team for national accounts.
• Develops new National account programs across the country.
• Identifies localized sales growth opportunities.
• Trains associates for high levels of customer service.

Skills

Sales experience

People leadership

Networking

Customer focus

Training and coaching

Education

Undergraduate degree in Business Management

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Overview

Position Purpose

The Senior Manager of National Accounts (SMNA) oversees an outside sales team in all aspects of professional sales at a National level. The SMNA primary responsibility is the development of a balanced portfolio that is scalable to meet the needs of regional and local sales teams. The SMNA works with account managers to provide oversight and coaching on all sales functions. The incumbent in the role helps identify opportunities to improve sales and gross margin. SMNA will build solid relationships with customers through networking and outreach to generate new and repeat business. SMNA will also focus on building relationships internally. The incumbent in the role will possess an understanding of large, strategic customer needs, with a focus on fulfilling project, credit and performance requirements. This role manages National customers that have business based in more than one province across the country. SMNA develops programs and services. SMNA works with National Account Affiliations. Drives compelling performance in terms of growth and profitability, store and market penetration. Communication with executive leadership of large corporations with a multi-province footprint is essential.

Responsibilities

• Leads a group of National Accounts Managers who support clients; and manages a nationwide network of sub-contracted service providers.
• Builds team of high functioning individuals to support fast growing National account customer base.
• Manages and maintains the National Account sub-contractor partner network.
• Grows the sub-contractor partner network to allow for speed in location roll-out and service efficiency.
• Serves as primary point of contact for contract negotiations, conflict resolution, and support for major clients and sub-contracted service providers.
• Primary point of contact for large revenue generating National Accounts
• Creates metrics for entire team to assist with continuous improvement of services and timeliness of services. Increases the speed of service delivery
• Works with NAM’s on partnerships to potential National Accounts in portfolios
• 30% - Identify localized sales growth opportunities in Division through managed association and managed accounts and drive sales through the association membership and named national accounts.
• 30% - Develop new National account and National affiliation programs across the country.
• 20% - Teach, coach and train associates to ensure achievement of high level of customer service achieved with Pro programs and merchandising strategies.
• 10% - Tasks related to sales and marketing reports and driving team performance.

Experience / Knowledge Required

• 10 years of minimum sales experience
• 5 years of people leadership skills
• 2+ years of national account sales / account management experience.
• Preferred undergraduate degree in Business Management
• Ability to travel 50% of the time, including 25% overnights

Reporting Structure

• Senior Manager, National Account reports to Director, Outside Sales
• Senior Manager, National Account has direct reports

Job Categorization

• Multisite

Competencies

• Build Network
• Communicates Effectively
• Persuades
• Customer Focus
• Develop Talent

Français – Responsabilités et Qualifications (Description du poste)

Responsabilités

• Superviser un groupe de directeurs, Comptes nationaux, chargé de soutenir les clients; gérer un réseau national de fournisseurs de services sous-traitants.
• Constituer une équipe de personnes hautement compétentes pour soutenir la clientèle grandissante de comptes nationaux.
• Gérer le réseau de partenaires sous-traitants pour les comptes nationaux et veiller à sa pérennité.
• Élargir le réseau de partenaires sous-traitants pour accélérer le déploiement sur les lieux et augmenter l’efficacité des services.
• Agir à titre de première personne-ressource pour les négociations de contrats, la résolution de conflits et le soutien aux clients importants et aux fournisseurs de services sous-traitants.
• Être la première personne-ressource pour les comptes nationaux générant des revenus importants.
• Créer un ensemble d’indicateurs visant à ce que toute l’équipe puisse contribuer à l’amélioration continue des services et de leur rapidité d’exécution. Veiller à l’amélioration de la rapidité d’exécution des services.
• Travailler de près avec les directeurs, Comptes nationaux, en vue d’évaluer les possibilités de partenariats au sein des comptes nationaux.
• 30% : Repérer les occasions d’accroissement des ventes dans la division par l’entremise de comptes gérés et d’associations, et stimuler les ventes par l’entremise des membres des associations et des comptes nationaux désignés.
• 30% : Concevoir de nouveaux programmes de comptes et d’affiliation nationaux destinés à être mis en œuvre partout au Canada.
• 20% : Former et encadrer les associés pour promouvoir l’atteinte d’un haut niveau d’excellence en matière de service à la clientèle grâce à la mise en œuvre de programmes du Service Pro et de stratégies de marchandisage.
• 10% : Réaliser des tâches relatives à la vente, produire des rapports de marketing et stimuler le rendement de l’équipe.

Expérience et connaissances requises

• Au moins dix ans d’expérience en vente.
• Cinq ans de compétences en leadership de la main-d’œuvre.
• Au moins deux ans d’expérience en gestion de comptes et en ventes auprès de comptes nationaux.
• Diplôme de premier cycle en gestion des affaires.
• Possibilité d’effectuer des déplacements 50% du temps, y compris des déplacements de plus de 24 heures 25% du temps.

Supérieur immédiat ou subordonnés

• Supérieur immédiat : premier directeur, Ventes externes
• Subordonnés : 5

Catégorisation d’emploi

• Multiples établissements.

Compétences

• Création d’un réseau.
• Communication efficace.
• Persuasion.
• Souci de la clientèle.
• Perfectionnement des talents.

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