Senior Manager U.S. Software Vulnerabilities and Lifecycle Management Operations

Scotiabank; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A large financial institution in Toronto is seeking a Senior Manager for U.S. Software Vulnerabilities Management. This leadership role involves managing a team focused on remediating software vulnerabilities and ensuring compliance with regulations. Candidates should have an undergraduate degree in computer science or a related field, along with at least 5 years of hands-on IT support experience. The position offers a competitive rewards program including bonuses and benefits starting from day one.

Benefits

Competitive Rewards program

Flexible vacation

Tuition assistance

Community engagement opportunities

Qualifications

• 5 years of current hands-on IT support experience.
• Proven excellence managing technical resource staff.
• Exceptional knowledge of IT support and customer services best practices.
• Must have excellent oral and written communication skills.
• Financial services industry experience preferred.

Responsibilities

• Lead and manage a team to remediate software vulnerabilities.
• Manage remediation of desktop and application/server vulnerabilities.
• Design preventive processes and ensure compliance with regulations.
• Collaborate across the organization.

Skills

MS Office 365

Windows 11

Service Now

Power BI

Data analytics

Apple MacOS

Remote Support

Troubleshooting

IT support best practices

Education

Undergraduate degree in computer science or related field

Job description

Senior Manager, U.S. Software Vulnerabilities and Lifecycle Management Operations

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Responsible to lead the U.S. software vulnerability management team, design remediation processes and manage a team of engineers and project managers in large, regulated financial firm.

Is this role right for you?

Responsibilities include leading and managing a team to remediate software vulnerabilities, managing remediation of desktop and application/server vulnerabilities, designing preventive processes, ensuring compliance with regulations, and collaborating across the organization. This leadership position requires strategic vision and a focus on continuous improvement.

Do you have the skills that will enable you to succeed in this role?

• Required technologies: MS Office 365, Windows 11, Service Now, Bomgar, Virtual Desktops, Apple MacOS, Remote Support.
• Should have Power BI and data analytics skills.
• Support regulatory and audit requirements.
• Provide support for staff including executives.
• Be a top‑notch leader and mentor to team.
• Prioritize high risk issues.
• Continuous improvements: Identify repeat issues; Reduce the volume of issues.
• Periodically work nights and weekends.
• Be successful working under pressure in a high pace financial environment.
• An undergraduate degree in computer science or related field.
• 5 years of current hands‑on IT support experience.
• Proven excellence managing technical resource staff.
• Exceptional knowledge of IT support and customer services best practices.
• Exceptional knowledge of Windows, Office 365, and remote access.
• Top‑notch Troubleshooting skills.
• Must have excellent oral and written communication skills.
• Financial services industry experience preferred.

What's in it for you?

Diversity, Equity, Inclusion & Allyship – We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and embraced through bias‑free practices.

Accessibility and Workplace Accommodations – We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.

Upskilling through online courses, cross‑functional development opportunities, and tuition assistance.

Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.

Community Engagement – we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto

Job Segment

Operations Manager, Compliance, Computer Science, Information Security, Investment Banking, Operations, Legal, Finance, Technology