Senior Manager, Technical Program Manager

Loblaw Companies Limited; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading Canadian retailer is seeking a Senior Manager, Technical Program Management to oversee eCommerce initiatives. The ideal candidate has 8+ years managing consumer-facing projects and exceptional leadership skills. This role involves strategic planning, risk management, and team collaboration in a fast-paced environment. Candidates must be adept at communicating technical concepts to various stakeholders. This full-time position requires 4 days a week in office in Toronto.

Qualifications

• 8+ years of experience managing consumer facing eCommerce projects.
• Demonstrated ability to build and lead teams.
• Exceptional project and time management skills.

Responsibilities

• Lead a team of program managers managing technical solutions.
• Drive business objectives through planning and accountability.
• Foster relationships and stakeholder communication across teams.

Skills

8+ years of experience managing consumer facing eCommerce projects

people leadership

superior inter-personal and communication skills

project and time management

communicating technical concepts

strong technical ability with data engineering

knowledge of DevOps and SRE practices

Education

Bachelor's degree in a relevant field

Job description

Overview

At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge. From our office in Downtown Toronto, we’ve created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started.

Loblaw Digital is the team responsible for building and operating the online businesses of Canada’s largest and most successful retailer. Based in downtown Toronto, we are an entrepreneurial, fast-paced, and collaborative team working towards transforming the way Canadians shop by creating leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, loyalty, and apparel spaces, and we’re only just getting started! To achieve these goals, we are looking for talented and passionate individuals who want to collaborate and solve challenging problems and make significant and lasting impact on Canadians.

Role

Our Senior Manager, Technical Program Management position is a people-leader role that influences how we operate at Loblaw Digital; responsible for not only ensuring that eCommerce Technology initiatives are delivered on-plan, but also ensuring collaboration and enablement amongst our cross-functional teams. Our network of team members is deployed across multiple domains, businesses, and shared capabilities. We operate as a unit with a vision focused on bridging functions by making connections, inspiring transparency, communicating facts clearly, and enabling solution-forward ideas collaboratively.

As a Senior Manager, Technical Program Management (TPM) you will manage a domain of initiatives/projects that span across multi-disciplinary teams. You will create and track detailed plans, manage, and resolve issues and risks, manage teams directly and indirectly, and communicate status and priorities through succinct updates. Candidates should have extensive experience managing and launching large-scale eCommerce/technology projects and be comfortable communicating both technical and non-technical concepts. The intent of this role is to bring further structure and efficiency to the function, as well as support the broader domains with a focus on ensuring consistency in delivery excellence across business and technical initiatives. This role will be a mix of both tactical and strategic technical project/program management, as well as people management, stakeholder management, communication, and collaboration.

Note: this role requires 4 days a week in office.

What You Will Do

• Lead a team of empowered technical program managers who manage end-to-end plan management of technical solutions for business and technology initiatives
• Partner with product, technology, and business leads to drive business objectives through plan accountability and support planning against annual roadmaps, budgets, and end-to-end delivery plans
• Drive a domain of technical projects/initiatives focused on effective delivery plan management while fostering relationship management, stakeholder communication, and management of cross team dependencies; operate both strategically and tactically managing initiatives
• Facilitate and enable clear and succinct communication between cross-functional partners
• Embody our culture with both your team, the functional practice, and throughout the broader organization

Sound Like You?

• 8+ years of experience managing consumer facing eCommerce projects across web and mobile technologies (retail experience and agile environments an asset)
• Demonstrated people leader – building, managing, leading, and fostering collaboration with a team-driven mentality
• Superior inter-personal and communication skills including ability to drive, lead, and partner in cross-functional environments and communicate with both peers and senior stakeholders through forward, proactive, and strategic thinking; ability to thrive in a fast-paced and ambiguous environment
• Exceptional project and time management skills with ownership bridging both strategic and tactical needs
• Experience communicating technical constructs and concepts to non-technical stakeholders
• Strong technical ability with experience managing technical initiatives/projects requiring data engineering work, building data pipelines, and automating processes is strongly preferred.
• Exposure to modern DevOps and Site Reliability Engineering (SRE) practices around CI/CD, Infrastructure as Code, Availability, etc.; experience managing projects in cloud environments an asset (ie. GCP)

About Loblaw

At Loblaw Digital, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce. You will get to work with some of the best digital minds and will have support of world class technologies to help shape experiences our customers love!

• Loblaw Companies Limited is Canada's largest retailer with a wide range of offering including food, health & beauty, general merchandise, apparel, and financial products and services
• Canada's leading brands including President's Choice, no name and Joe Fresh.
• More than 1300 stores from coast to coast
• One of Canada’s largest private-sector employers with more than 135,000 employees

How You’ll Succeed

At Loblaw Digital, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce.

If you have big ideas, undeniable enthusiasm, and thrive in a collaborative, creative, and diverse group, we’ll get along just fine.

Looking for a challenge? Good. Love an innovative work environment? Even better.

Apply today.

Employment Type

Full time

Type of Role: Regular

Loblaw Digital recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Thank you for considering Loblaw Digital.