Senior Manager, RBW Engagement & Delivery

TD; Canada; On-site; CAD 115,000 - 164,000; Full time

Job summary

A leading financial services provider in Toronto is seeking a Senior Manager, Engagement & Delivery for the Retirement, Benefits and Well-Being team. This role focuses on driving colleague awareness and engagement in RBW programs while ensuring compliance and operational excellence. Candidates should possess an undergraduate degree and over 10 years of HR experience, especially in program management. Strong leadership, communication skills, and a commitment to diversity and inclusion are essential. Competitive salary offered.

Qualifications

• 10+ years of progressive HR experience, with significant expertise in program management.
• Experience designing and delivering colleague engagement and education strategies.
• Demonstrated ability to optimize teams, processes, and frameworks.

Responsibilities

• Lead strategy for colleague awareness and engagement in RBW programs.
• Design and deliver a multi-channel education framework.
• Optimize internal delivery model for RBW programs.

Skills

HR program management

Engagement strategy design

Strong analytical skills

Team leadership

Cross-functional influence

Excellent communication

Education

Undergraduate degree

Graduate degree or certification in HR or related field

Job description

Work Location

Toronto, Ontario, Canada

Hours

37.5 hours per week

Line of Business

Human Resources

Pay Details

115,600 – 163,200 CAD annually. Compensation is based on skills, experience, location, and business needs. Base pay may vary. Candidates are encouraged to discuss specific details with the recruiter.

Job Description

Senior Manager, Engagement & Delivery, Retirement, Benefits and Well‑Being (RBW) team within Total Rewards. Drives colleague awareness, perceived value, and effective use of RBW programs. Ensures programs delivered efficiently, accurately, and compliantly through a simplified, technology‑enabled operating model.

Responsibilities

• Lead strategy for colleague awareness, education, and engagement in RBW programs, aligned with Total Rewards and TD Culture.
• Design and deliver a multi‑channel education framework (campaigns, webinars, decision‑support tools, manager toolkits) to help colleagues make informed choices at key life and career moments.
• Influence selection and promotion of vendor decision‑support tools and self‑service resources simplifying complex benefit and retirement choices.
• Lead, motivate, and develop a team to achieve operational excellence and a strong colleague experience.
• Optimize internal delivery model for RBW programs, including administration processes, SLAs, and governance.
• Define and track operational metrics (data accuracy, SLAs, case volumes) and drive continuous improvement to reduce manual work and errors.
• Maintain a simplified delivery model clarifying roles, hand‑offs, and ownership across RBW Canada, HR Operations, and external providers.
• Lead process optimization, automation, and digitization initiatives (self‑service, workflow, system integrations, document automation), including building business cases for related investments.
• Assess and recommend outsourcing, co‑sourcing, or insourcing options to maximize business value, balancing cost, risk, service quality, and colleague experience.
• Ensure administration practices and communications comply with pension, tax, employment, privacy, and human rights requirements, in partnership with RBW COE, Legal, and Compliance.
• Maintain controls, documentation, and audit readiness for plans and processes, and provide regular reporting and insights to RBW leadership.

Qualifications

• Undergraduate degree required; graduate degree or certification in HR, benefits, retirement, or related specialization is an asset.
• 10+ years of progressive HR experience, with significant expertise in program management and governance, including compliance with laws, regulations, and internal policies.
• Experience designing and delivering colleague engagement and education strategies.
• Demonstrated ability to optimize teams, processes, and frameworks with experience in automation and digitization.
• Strong analytical skills for tracking metrics, driving continuous improvement, and building business cases.
• Demonstrated success leading and developing high‑performing teams.
• Ability to influence cross‑functional partners and senior stakeholders.
• Excellent communication and presentation skills; able to translate complex concepts into actionable insights for diverse audiences.
• Demonstrated ability to ensure compliance with relevant legislation and internal policies.
• Strategic mindset, able to anticipate emerging trends and integrate enterprise strategy into program design.
• Commitment to diversity, equity, and inclusion in program delivery and team leadership.

Experience & Education

• Undergraduate degree
• 10+ years of relevant experience