Senior Manager of Programs

TAG HR; Whitehorse; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading social services organization in Whitehorse is seeking a Senior Manager to oversee client service delivery and ensure compliance with funder requirements. The ideal candidate will have extensive experience in social services, financial management, and strong leadership skills. This position offers the chance to make a significant impact in the community by enhancing program effectiveness and staff collaboration.

Qualifications

• Seven years of related experience with vulnerable populations facing mental health/substance use issues.
• Three to five years of professional management experience.
• Strong leadership and interpersonal skills.

Responsibilities

• Ensure the development of annual outcome measurement plans.
• Implement policies and procedures for service delivery.
• Provide financial management and oversight of the program.

Skills

Leadership

Communication

Conflict management

Team organization

Education

Bachelor's degree in criminology, social sciences, social work or related fields

Job description

ROLE PURPOSE

The Senior Manager will apply leadership and innovation as the life force that sustains and enhances our programs. This position will make a difference by ensuring that the delivery of client services for assigned program(s) meet or exceed client needs, funder and regulatory requirements, and annual outcome targets. They inspire excellence and purpose into the program by overseeing planning, organizing, staffing, and monitoring activities that ensure key targets are achieved.

KEY ACCOUNTABILITIES

• Ensures the development of annual outcome measurement plans (identifies goals, measurements and outcomes) and the safety and quality of service delivery of their designated programs.
• Implements and promulgates all policies and procedures, including developing appropriate manuals, brochures, and handbooks
• Implements a system of staff and volunteer orientation, supervision, in service training and evaluation
• Develops related program opportunities, available to the individuals in the community
• Provides direct reports to interested and affected parties and funders as required. This includes reporting for services, critical incidents reports, service level reporting, and other reporting requirements stated in the contracts.
• Assesses and resolves operational issues and policies, that might include labor relations that have been escalated from Managers that have the potential for a grievance.
• Contributes as a member of the senior management team in developing organizational strategic plans.
• Identifies, approves, implements and/or designates opportunities for continuous quality improvement to our delivery of services.
• Identifies and implements new programs for assigned area (program and/or region).
• Ensures that programs and client services meet our organization standards, policies and procedures and funder requirements.
• Works in collaboration with the Finance team to plan and review monthly financials, provide direct input to the annual budget of their assigned program(s), and to make decisions that support that program within the approved budget.
• Oversees the daily and monthly financial and administrative aspects of the program

EXPERIENCE AND SKILLS

We are seeking a highly motivated individual with a proven ability to work in a fast‑paced, growth‑focused environment. The ideal candidate has:

• A bachelor's degree in criminology, social sciences, social work, or other related fields and professional experience in corrections, community living, shelter or residential programming.
• Seven years of related experience working with vulnerable populations with complex mental health and/or substance use issues in the social services sector including Community Living, Mental Health & Addictions, and Criminal Justice System
• Three to five years of professional management experience
• Excellent verbal and written communication skill in English
• Ability to take initiative, work independently & lead a team cohesively
• Experience with financial/human resources management, unions, and non‑profit management
• Ability to motivate and organize a staff team
• Administrative experience and strong administrative skills
• Strong leadership and interpersonal skills, conflict management and resolution strategies, as well as a positive work approach