Senior Manager, Credit Control Effectiveness - Credit Risk Strategy, Canadian Banking

Scotiabank; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading financial institution in Toronto is seeking a Senior Manager in Credit Control Effectiveness. The role includes conducting audits and ensuring adherence to banking policies and regulations while promoting a customer-focused culture. The ideal candidate should possess significant experience in Commercial Banking and have strong communication skills. This position promotes collaboration among various teams to enhance operational efficiencies and compliance with credit processes.

Benefits

Inclusive and accessible working environment

Opportunities for training and development

Qualifications

• 5–7 years of progressive experience in Commercial Banking, Risk Management, or Credit Risk Audit.
• High proficiency in MS Office, including intermediate to high proficiency with Excel.
• Strong oral and written communication skills including presentation and negotiation.

Responsibilities

• Evaluate the design and operating effectiveness of Credit and Operation processes.
• Conduct comprehensive Loan File Review testing for compliance with policies.
• Provide support and coaching to Banking and GRM teams on credit operations.

Skills

Commercial Banking experience

Risk Management

Problem-solving skills

Strong communication skills

Education

Undergraduate degree in Business, Commerce, or Economics

Tools

Salesforce

Excel

PowerPoint

Job description

Senior Manager, Credit Control Effectiveness – Credit Risk Strategy, Canadian Banking

Requisition ID: 246137

Join a purpose driven winning team, committed to results, in an inclusive and high‑performing culture.

Purpose

Contributes to the overall success of Canadian Commercial Bank. Reporting to the National Director of Credit Control Effectiveness, the Senior Manager supports the Commercial National Office in ensuring specific goals, plans, and initiatives are executed or delivered in support of the team’s business strategies and objectives. All activities are conducted in compliance with governing regulations, internal policies, and procedures.

The Senior Manager is responsible for executing assigned project reviews and ensuring Commercial Banking groups or teams are complying with credit and operational processes. The role engages with internal partners such as Commercial Banking 1A teams, GRM, BBO, Legal, Audit, and others to disseminate results and support process changes or enhancements as a subject‑matter expert. The intended outcome is process standardization and optimization across the Commercial Banking platform.

The ideal candidate should have Commercial, Corporate, or International Banking experience within one of the following functions:

• Banking: End‑to‑end Credit Execution
• GRM: Adjudicating Credit Applications
• Internal Audit type function: Performing Loan File Review testing for Commercial or Corporate borrowers

Accountabilities

Responsible for providing effective challenge through evaluating the design and operating effectiveness of Credit and Operation processes in Commercial Banking.

Conducting comprehensive Loan File Review testing to ensure adherence to policies, regulatory requirements, and risk management standards.

Regular communication with Banking and GRM teams to disseminate credit and operational process changes, compliance trends, and coaching opportunities.

Provide support to process/project owners to ensure initiatives and process changes are implemented efficiently within audit, compliance, and operational standards to minimize risk to the Bank.

Champions a customer‑focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.

Provide coaching and/or oversight to peers and direct reports (if applicable) to ensure consistent testing practices and accurate information documentation.

Testing Reviews

• Execute assigned project testing reviews, ensuring scope of work is in accordance with approved plan and timing, and budgeting is reasonable.
• Review and test various processes to assess if design and operating effectiveness are appropriate. Diagnose the root cause of any findings through discussions with stakeholders, reviewing controls, and assessing current systems.
• Conduct loan file review testing to ensure credit risk assessments and underwriting standards comply with policies and procedures, while evaluating the appropriateness of borrower and facility risk ratings.
• Identify and drive efficiencies and process improvements.
• Present findings to leadership and stakeholders outlining gaps, trends and material findings.
• Ensure processes are designed to appropriately address risks while ensuring client‑centric focus, with the ultimate objective to improve the client experience.
• Respond to periodic asks from Senior Leadership for refinements or new areas of focus which may be specific to industries, new processes or regulatory changes.

Communication and Collaboration with Partners and Leadership

• Maintain regularly scheduled meetings with Commercial Banking and GRM teams to present recently identified gaps, themes, best practices, and recent audit findings and process changes.
• Collaborate with Banking partners, BBO, GRM, Credit Solutions Group, etc. to determine the root cause of findings to identify the most effective solution.
• Provide Sr. Leadership testing results quarterly to advise of trends, gaps and action plans. This includes contributing to the Commercial Core Risk Committee deck.
• Work with the Performance Enablement, Credit Solutions Group and other business units as required to identify areas of training needs for various credit and operational processes. Act as a subject‑matter expert and share information obtained from the testing which will be used in the creation of effective training programs.
• Work with partners to support process changes and the implementation of new/updated controls.
• Support Commercial Banking initiatives by providing insights and recommendations as a subject‑matter expert.
• Work closely with partners to assess procedures for effectiveness and recommend amendments to improve credit and/or quality.
• Work with Commercial National Office Credit Solutions and Analytics Teams and the Data Governance team in the development and sustainment of dashboards to provide transparency on key compliance metrics.

Issues Management and Audit

• Ensure timely resolution of identified gaps. Manage and track resolution of gaps as well as escalating any delays or challenges.
• Provide oversight and support to stakeholders on audits and audit issues (e.g., input on potential findings/issues, remediation, sharing results with Banking).
• Work with partners to ensure self‑identified issues are appropriately escalated and reported in the Bank’s Global Issues Management System (GIMS).
• Maintain an understanding of external audit and compliance trends and best practices.

Other

• Understands how the Bank’s risk appetite and risk culture should be considered in day‑to‑day activities and decisions.
• Actively pursues effective and efficient operations of work area in accordance with Scotiabank’s Values, its Code of Conduct and Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day‑to‑day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high‑performance environment and contributes to an inclusive work environment.

Education, Experience, and Other Information

• Undergraduate degree required in Business, Commerce, or Economics.
• 5–7 years of progressive experience in Commercial Banking, Risk Management, or Credit Risk Audit.
• Experience underwriting and/or adjudicating loans for Commercial Banking borrowers.
• Solid understanding of Canadian Commercial Banking workflow processes and differing information needs of both Credit and Banking units.
• High proficiency with all MS Office (including intermediate to high proficiency with Excel and PowerPoint) with the ability to complete a variety of specific analyses concerning a range of topics quickly and efficiently.
• Strong knowledge of systems such as Salesforce, nCino, Precision Lender, CreditLens.
• Highly organized and analytical with strong problem‑solving and project management skills.
• Demonstrated ability to propose and execute solutions to new developing requests.
• Strong oral and written communication skills, including presentation, facilitation, influencing and negotiation skills.
• Ability to work under tight deadlines with competing demands and priorities.
• Ability to work effectively with stakeholders at all levels of the organization and deliver messaging on key initiatives to senior leadership.
• Fluent in French is an asset.

Dimensions

• One or no direct reports.
• Canadian Commercial Banking (Distribution, Agriculture, Real Estate Banking, Roynat).
• Team will complete a minimum of 10 reviews a year. Individual is expected to lead 3–5 reviews.
• Lead 3–5 calls/meetings a year with Banking and/or GRM teams across the country.

Reporting Relationships

Primary Manager: National Director, Credit Control Effectiveness

Direct Reports: None or One (Manager, Credit Control Effectiveness)

Working Conditions

• Work in a standard office‑based environment in Toronto, Ontario; non‑standard hours are a common occurrence.
• Normal sensory attention is required. To provide a high level of customer service, prompt and timely responses to partner and team requests are required. The incumbent has no control over the number of requests that may occur at any given time.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.