Senior Healthcare Customer Service Representative – Work from home - English Montreal, Canada

TTEC; Montreal; Remote; CAD 40,000 - 55,000; Full time

Job summary

A leading customer service company is seeking a Senior Healthcare Customer Service Representative to work remotely in Canada. The role focuses on helping customers by scheduling maintenance, answering inquiries, and providing support. Candidates should have experience in a call center environment supporting healthcare accounts and be familiar with healthcare programs. The company offers a supportive culture and developmental opportunities.

Benefits

PTO

Tuition reimbursement

Health and wellness incentives

Qualifications

• 1+ year of call center experience supporting a healthcare account.
• Familiarity with healthcare programs and applications.
• High school diploma or equivalent.

Responsibilities

• Answer incoming communications from customers via calls, emails, and other message formats.
• Conduct research to provide answers for customers to resolve their issues.
• Schedule and reschedule appointments with customers and Field Engineers.

Skills

Call center experience supporting a healthcare account

Familiarity with healthcare programs and applications

Computer experience

Education

1+ year or more post-secondary education or equivalent experience

High school diploma or equivalent

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Senior Healthcare Customer Service Representative working remotely in Canada, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Canada says it all.

What You’ll Be Doing

What You’ll Be Doing

Do you have a passion for helping others and giving them peace of mind? You’ll work with customers to effectively schedule and plan preventive maintenance for equipment. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers via calls, emails and other message formats
• Conduct research to provide answers for customers to resolve their issues
• Utilize system tools and other resources to find the best contact information for customers and proceed to update systems
• Organize and arrange preventive maintenance site visits to be as efficient as possible, minimizing travel time and multiple visits to the same site
• Communicate with customers and Field Engineers via phone and email to schedule and reschedule appointments
• Mentor junior team members and provide training on best practices

What You Bring to the Role

• 1+ year of call center experience supporting a healthcare account
• Familiarity with healthcare programs and applications
• 1+ year or more post-secondary education or 2 years of equivalent experience
• High school diploma or equivalent
• Recognize, apply and explain your product or service knowledge
• Computer experience
• Must already reside in Canada

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled engagement and coaching, on into thousands of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You\'ll report to a Team Lead. You\'ll contribute to the success of the customer experience and the success of the team.