Senior FX Support Analyst

Scotiabank; Toronto; On-site; CAD 85,000 - 110,000; Full time

Job summary

A leading bank in the Americas is seeking a Senior FX Support Analyst in Toronto. The role involves overseeing support for FX trading platforms like Murex and WSS FX, ensuring high performance and reliability. Candidates should have 5+ years of experience in FX application support and strong troubleshooting skills. This position provides opportunities for professional growth and community engagement.

Benefits

Diversity, Equity, Inclusion & Allyship

Upskilling through online courses

Competitive Rewards program

Community Engagement opportunities

Qualifications

• 5+ years of experience in FX application support, preferably within capital markets technology.
• Deep understanding of Murex and related FX platforms.
• Proven ability to troubleshoot complex issues involving trade lifecycle and risk metrics.

Responsibilities

• Lead day‑to‑day support operations for FX trading applications.
• Act as the primary liaison between technology teams and the FX trading desk.
• Coordinate weekend release activities, including ticket tracking and risk assessments.

Skills

FX application support

Troubleshooting complex issues

Strong communication skills

ITIL processes

Scripting and automation tools

Education

Bachelor’s degree in Computer Science, Finance, or related field

Tools

Murex

Jenkins

Bitbucket

Tidal

Job description

Requisition ID: 240213

The Role

The Senior FX Support Analyst will serve as a senior technical and operational resource within the FX Technology team, responsible for overseeing application support for FX trading platforms including Murex, WSS FX, FX Bridge, ScotiaRed FX, and Celer. This role requires direct engagement with the FX trading desk, ensuring high availability, performance, and reliability of mission‑critical systems across global markets.

In this role you will:

• Lead day‑to‑day support operations for FX trading applications, ensuring timely resolution of incidents and proactive issue prevention.
• Act as the primary liaison between technology teams and the FX trading desk, providing face‑to‑face support and managing expectations.
• Coordinate weekend release activities, including ticket tracking, risk assessments, and post‑release validation.
• Maintain and enhance support documentation, runbooks, and escalation procedures.
• Collaborate with development teams to identify root causes and implement long‑term fixes for recurring issues.
• Monitor system performance and implement self‑healing and automation strategies where applicable.
• Participate in regulatory and compliance‑related support activities, including incident reporting and audit readiness.
• Mentor junior analysts and contribute to team development and knowledge sharing.

Qualifications

• 5+ years of experience in FX application support, preferably within capital markets technology.
• Deep understanding of Murex and related FX platforms (WSS FX, Celer).
• Proven ability to troubleshoot complex issues involving trade lifecycle, risk metrics (VaR, PLVar), and P&L reporting.
• Strong communication skills and ability to interact directly with traders and senior stakeholders.
• Experience with ITIL processes, incident management tools, and release coordination.
• Familiarity with scripting and automation tools (e.g., Jenkins, Bitbucket, Tidal) is a plus.
• Flexibility required for rotational shift support schedule including on‑call and weekends during production releases and maintenance activities.

Preferred Qualifications

• Bachelor’s degree in Computer Science, Finance, or related field.
• Experience working in a global support model across Toronto, London, New York, and Singapore.
• Exposure to FX Options and exotic products support is highly desirable.
• Knowledge of regulatory environments and compliance standards in capital markets.

What’s in it for you?

• Di versity, Equity, Inclusion & Allyship – We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and embraced through bias‑free practices and inclusive values across Scotiabank.
• Accessibility and Workplace Accommodations – We value the unique skills and experiences everyone brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone.
• Upskilling through online courses, cross‑functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement – No matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.

If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.