Senior Field Service Representative - Manitoba, Saskatchewan and Northern Ontario

Danaher; Niagara-on-the-Lake; Remote; CAD 85,000 - 95,000; Full time

Job summary

A leading diagnostic solutions provider is seeking a Senior Field Service Representative to deliver exceptional customer service while installing and maintaining diagnostic systems across Canada. Candidates should possess a technical diploma and at least 5 years of related experience, with the ability to travel. This role offers a salary range of CAD 85,000 - 95,000 and a comprehensive benefits package including paid time off and medical insurance.

Benefits

Paid time off

Medical/dental/vision insurance

Retirement plans

Bonus/incentive pay

Qualifications

• Minimum of 5 years of relatable experience (field service experience preferred).
• Valid driver’s license with a clean driving record.
• Must lift up to 50 lbs unassisted.

Responsibilities

• Troubleshoot, repair, install, and maintain diagnostic instrumentation.
• Deliver exceptional customer service and technical training.
• Travel throughout the district’s territory to service equipment.

Skills

Technical diploma or higher in Biomedical Engineering Technology or Electronics Engineering Technology

Field service experience

Ability to travel up to 70% of the time

Good hand/finger dexterity

Education

Technical diploma or higher in a related field

Job description

Overview

Bring more to life.

Are you ready to accelerate your potential and make a real difference within diagnostics? Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, focuses on innovations that save lives. We are united by a commitment to deliver tangible impact through continuous improvement and innovative solutions for the diagnostic field.

Beckman Coulter Diagnostics has challenged convention for more than 90 years to elevate the diagnostic laboratory’s role in patient health. Our solutions are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour, more than one million tests are run on Beckman Coulter systems, impacting 1.2 billion patients and millions of clinicians annually.

Learn about the Danaher Business System which makes everything possible.

Position

Senior Field Service Representative is responsible for providing outstanding customer service to clients while installing and maintaining diagnostic instrumentation and systems in hospital and stand-alone laboratory environments. This on-site role covers Manitoba, Saskatchewan and Northern Ontario, reporting to the Beckman Coulter District Manager and part of the Canada Central team.

Responsibilities

• Independently serve customers by performing troubleshooting, repair, installation, validation, and preventive maintenance on designated instrumentation.
• Complete timely and accurate preventive maintenance, field modifications, instrument repairs, and service documentation. Deliver exceptional customer service to Beckman Coulter clients, including technical training on diagnostic products and systems.
• Focus on customer needs and satisfaction, building and enhancing the relationship to become a trusted partner in their business. Travel throughout the district’s territory and across Canada to various sites where instrumentation is utilized.

Qualifications

• Technical diploma or higher in Biomedical Engineering Technology or Electronics Engineering Technology, or a related field with a minimum of 5 years of relatable experience (field service experience preferred).
• Ability to travel to and from the United States, hold a valid driver’s license, and meet Beckman Coulter’s safe driver criteria in compliance with the Danaher Company Vehicle Policy and vendor credentialing requirements (including annual background checks, immunizations, and required training).
• Must hold a valid driver’s license with a clean driving record; travel up to 70% of the time including overnight travel within the service district and occasionally to other districts in Canada. Must be able to lift, lower, and carry up to 50 lbs unassisted. Physical requirements include bending, stooping, twisting, turning, crouching, pushing/pulling, and prolonged sitting or standing. Ability to reach at, above, and below shoulder level and good hand/finger dexterity.

Preferred experience

• Servicing instrumentation in hematology, chemistry, or immunochemistry.
• Experience servicing chemistry, immunochemistry, hematology, urinalysis, and lab automation.

Work arrangement and compensation

Beckman Coulter Diagnostics supports flexible, remote working arrangements for eligible roles. This position is eligible for a remote work arrangement from your home; additional information will be provided by the interview team.

Salary range: CAD 85,000.00 – 95,000.00. This range is in good faith at the time of posting and may be modified in the future. This role is eligible for bonus/incentive pay.

We offer a comprehensive benefits package including paid time off, medical/dental/vision insurance, and retirement plans to eligible employees.

Additional information

Note: Compensation, bonus, benefits, or any other form of compensation may be modified at the Company’s sole discretion. For more information, visit the company website. Danaher Corporation and all Danaher Companies are committed to equal opportunity employment and provide reasonable accommodations to applicants with disabilities during the hiring process.

We partner with customers across the globe to solve complex challenges and bring the power of science to life.