Senior Director, Business Banking Platform Delivery & Adoption

Canadian Imperial Bank of Commerce; Toronto; Hybrid; CAD 120,000 - 160,000; Full time

Job summary

A leading Canadian bank in Toronto seeks a Senior Director to lead the development of a 3-5 year strategy for Business Banking. The role will involve shaping initiatives, conducting research, and presenting strategic recommendations to senior management. Candidates should have a proven track record in leadership and a strong background in project management and digital strategy. The position offers flexibility in a hybrid work environment, recognizing the importance of empowering team members to thrive.

Benefits

Competitive salary

Defined benefit pension plan

Employee share purchase plan

Vacation offering

Wellbeing support

Recognition program

Qualifications

• Experience in leading diverse, high-performing teams.
• Strong understanding of strategic vision and capability improvement.
• Ability to provide authoritative analysis and recommendations.

Responsibilities

• Shape and build Business Banking 3-5 year strategy.
• Lead development and implementation of project strategies.
• Conduct research and facilitate discussions with stakeholders.

Skills

Brand Strategy

Deliverables Management

Detail-Oriented

Digital Analytics

Digital Sales

Influencing Skills

Leadership

Marketing Advertisement

People Management

Process Improvements

Project Management

Strategic Management

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

Reporting to the VP, Business Banking Products , So lutions and Channels , the Senior Director will: Shape and build Business Banking 3-5 year Ascend strategy supporting digital and assisted channels. Deliver and socialize against the BB roadmap of capabilities delivery & execution roadmap in partnership with key stakeholders across all relevant partners at the bank such as technology, digital, frontline. Lead the development, communication, implementation and management of strategies, policies and programs related to project Ascend. Lead and drive technical and capability strategy guidance and professional advice on complex and conceptual issues to more junior specialized consultants, and lead projects, teams and work in concert with Platform leads, Tech senior leadership and executive teams

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on‑site, while other days will be remote. Details on your work arrangement (proportion of on‑site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

Lead, develop and implement a gainst the strategic vision and roadmap (including the framework, direction, policies and high‑level tactics) for project Ascend (including in existing and new transformational initiatives) and applications

• Conduct research, data analysis and work session facilitation for large scale/complex proposals/initiatives, leading discussions with senior members of stakeholder groups to elicit and summarize and analyze information. Leverage a ‘one team’ approach to identify and prioritize capabilities, tactics and strategies that drive profitable revenue growth, adoption and usage of BB platforms (including digital) to support meeting client’s needs and in‑turn Frontline activities. Be a thought leader in transformation initiatives to optimize CIBC’s capability, efficiency and effectiveness that would lead to key competitive advantages of our bank in the future. Assess BB current and future business needs and opportunities relative to industry digital trends and current frontline technology state and conceptualize the means to get from "here" to "there" . Synchronize the objectives , resources and timing of several inter‑related programs and activities. Ensure that related issues, organizational risks and opportunities are identified and raised for consideration in the formulation and revision of policy and strategy. Support the assessment and feasibility investigation of complex proposed changes/initiatives, monitoring and summarizing quantifiable and qualitative results as appropriate.

• Provide authoritative analysis, interpretation and opinion to support and guide senior and executive management and client groups, ensuring an understanding and acceptance of issues and influence the direction and nature of corporate policy. Ensure that employees and partners are well informed of the function's strategic direction and operation. Prepare and present reports on significant trends. Develop and support high‑level recommendations, approaches and solutions internally. Evaluate the impact of introducing new methods or services. Monitor the performance of corporate strategies, policies, programs, to ensure the fulfilment of strategic objectives and regulatory requirements . Recommend changes to programs, products or services as needed.

• Lead and implement complex and/or large‑scale strategies, in partnership with Personal and Business Technology and Key strategic partners, by developing strategic scope documents, appropriate business cases, outlining costs, resources, timeframes and any other related requirements for highly complex business initiatives for all CIBC brands: Manage and coordinate various brainstorming, idea review and working sessions, summarizing them in succinct and coherent manner. Leveraging a strong understanding of the industry, establish a forward looking view that positions CIBC for sustained success and ensuring that CIBC advances digital banking . Facilitate discussions and consolidate ideas to establish a clear direction. Assess market and emerging digital opportunities for increased revenue growth and enhanced client experiences and stay relevant in advances within PBB. Elicit feedback from clients and employees to ensure that the tools/services are valued. Contribute to effective processes for enhancing and maintaining Channel Strategy and Integration projects in accordance with the Methodology for Project Management (MPM)

• Process Transformation & BB Capabilities/workflows - To direct and have overall responsibility for the development and execution of iterative and sustainable, end‑to‑end, client journey improvement capabilities for across BB platforms. This includes developing the work plans to deliver on the BB proposition, Frontline Platform strategy and delivery and drive strategic segment growth . Key responsibility will be to continually document, refine and implementE2E processes and process improvements related to platforms and technologies and adjacent processes that support frontline users and clients. This includes using Process engineering methodology ( eg. DMAIC model) to identify and catalogue gaps and improvements, own process backlogs based on client and business benefit, as well as oversee cross‑functional working teams tasked with designing and delivering E2E processes and solutions .

Who You Are

• You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.

• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.

• You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.

• You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.

• You are a bold and accountable leader. You're passionate about developing and coaching to bring out the best in people. You have led diverse, high performing teams.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points‑based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute‑based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 23rd Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Brand Strategy, Deliverables Management, Detail‑Oriented, Digital Analytics, Digital Sales, Influencing Skills, Leadership, Marketing Advertisement, People Management, Process Improvements, Project Management, Strategic Management