Senior DevOps Support Engineer — Enterprise CI/CD Expert

Buildkite; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading software delivery platform is looking for a Support Engineer to assist enterprise customers with complex CI/CD, software, and infrastructure problems. This role emphasizes technical expertise, problem-solving skills, and customer advocacy. You'll handle support through various communications and design proactive solutions to improve the customer experience while enjoying a remote-first work culture. Join us to empower engineers worldwide to deliver better software faster and be part of an inclusive team.

Benefits

Competitive compensation

Flexible work culture

Professional growth opportunities

Qualifications

• Strong coding or scripting ability.
• Solid experience with CI/CD tools and platforms.
• Ability to independently tackle complex technical issues.

Responsibilities

• Independently resolve highly technical CI/CD issues.
• Provide support through multiple channels.
• Lead customer-facing retrospectives.
• Design proactive solutions to prevent support issues.

Skills

CI/CD

Bash scripting

Ruby on Rails

Golang

AWS

GCP

Azure

Terraform

Kubernetes

Problem-solving

Job description

A leading software delivery platform is looking for a Support Engineer to assist enterprise customers with complex CI/CD, software, and infrastructure problems. This role emphasizes technical expertise, problem-solving skills, and customer advocacy. You'll handle support through various communications and design proactive solutions to improve the customer experience while enjoying a remote-first work culture. Join us to empower engineers worldwide to deliver better software faster and be part of an inclusive team.