Senior Customs Operations Lead — Team & Client Delivery

Delmar International Inc.; Montreal; On-site; CAD 30,000 - 60,000; Full time

Job summary

A customs brokerage firm in Montreal is seeking an Assistant Manager to oversee team processes and customs transactions. The ideal candidate will have at least 5 years of experience in Customs Brokerage, strong knowledge of customs regulations, and exceptional customer service skills. This role involves managing client communications and ensuring efficient service delivery while fostering positive relationships. Competitive compensation and comprehensive health benefits offered.

Benefits

Comprehensive health and dental care

Work-life balance

Equal opportunity employer

Competitive compensation

Qualifications

• Minimum 5 years of experience in Customs Brokerage operations.
• Experience with staff management considered a strong asset.
• CCS designation or CBSA professional qualification considered an asset.

Responsibilities

• Manage team processes and ensure efficient delivery of customs processing services.
• Communicate effectively with clients to maintain satisfaction.
• Revise and verify customs documents for shipment clearance.
• Maintain relationships with clients and government authorities.

Skills

Strong knowledge of customs regulations and programs

Exceptional customer service skills

Excellent interpersonal skills

Detail-oriented and organized

Job description

A customs brokerage firm in Montreal is seeking an Assistant Manager to oversee team processes and customs transactions. The ideal candidate will have at least 5 years of experience in Customs Brokerage, strong knowledge of customs regulations, and exceptional customer service skills. This role involves managing client communications and ensuring efficient service delivery while fostering positive relationships. Competitive compensation and comprehensive health benefits offered.