Senior Customer Service Representative (Motivator) Calgary Sunridge

GoodLife Fitness Centres; Calgary; On-site; CAD 37,000 - 43,000; Full time

Job summary

A leading fitness company in Calgary is seeking a Senior Customer Service Representative (Motivator) to deliver high-quality member experiences. The ideal candidate will possess strong communication skills and a passion for fitness, along with a high school diploma. Responsibilities include motivating members, addressing inquiries, and managing club events. Competitive compensation includes a monthly salary between $37,900 - $42,100, along with commissions and growth opportunities in a fun, energetic atmosphere.

Benefits

Ongoing training and development

Unlimited growth potential

Monthly incentives and contests

Qualifications

• CPR certification required within 3 months of employment.
• Experience of at least 3 years in a customer service role.

Responsibilities

• Motivate and encourage members to meet their fitness goals.
• Handle member questions and concerns with courtesy and professionalism.
• Adhere to and promote monthly marketing objectives.

Skills

Strong communication skills

Customer service

Planning and organisation

Passion for fitness

Typing

Data Entry

Education

High School diploma or working towards

Job description

SENIOR CUSTOMER SERVICE REPRESENTATIVE (MOTIVATOR)

Who is a Senior Customer Service Representative (Motivator)

As the face of GoodLife Fitness a Senior Motivator delivers high quality experiences and is considered the information source for all members and prospective members.

Do you have what it takes

• Passion for fitness
• Strong communication and customer service skills
• Peak attitude
• Multi‑tasking guru
• Strong planning and organisation skills
• High School diploma or working towards completion
• CPR certification required within 3 months of employment
• Committed to contributing to a culture that celebrates diversity, equity, and inclusion and embraces social and environmental responsibility

What will you be doing

• Motivate and encourage members to meet their fitness goals
• Greet and welcome members in a warm and friendly manner; meet member needs courteously and promptly
• Handle member questions and concerns with courtesy and professionalism
• Book appointments to accommodate member needs
• Have knowledge and ability to sell and answer questions regarding memberships and other services
• Adhere to and promote monthly marketing objectives
• Manage club supply inventory and place orders
• Track equipment maintenance and repair logs
• Run club errands and conduct bank runs
• Plan and organise club events

Whats in it for you

• Ongoing training and development to ensure a long and successful career path
• Unlimited growth potential in sales and management
• Rewards through monthly incentives and contests
• Fun and energetic atmosphere to come to every day!

Compensation:

It is expected that the selected candidate will start at a base wage of $18.25. This position is eligible for commissions in addition to the base wage. The expected annual range of total compensation is $37,900 - $42,100, determined by the expected total number of scheduled hours per year, performance in the position, and variable compensation earned.

Diversity and Inclusion

At GoodLife Fitness we are committed to fostering an inclusive accessible environment where all employees and members feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. We are committed to meeting the accessibility needs of persons with disabilities in a manner that respects their dignity and that is equitable. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodation) please let us know and we will work with you to meet your needs.

Requirements

• High School diploma or working towards completion
• CPR certification within 3 months of employment
• Strong communication and customer service skills
• Strong planning and organisation skills
• Passion for fitness
• Experience: at least 3 years in a customer‑service role (senior IC unspecified)

Key Skills

• Typing
• Data Entry
• Customer Service
• Basic Math
• Computer Skills – Windows
• Banking
• Upselling
• Pricing
• Sanitation
• Cash Handling
• Stocking

Employment Details

• Employment Type: Full‑time
• Vacancy: 1
• Monthly Salary: $37,900 - $42,100