Senior Customer Service Representative

Mindlance; Remote; CAD 30,000 - 60,000; Full time

Job summary

A staffing agency in Quebec is seeking seasoned customer service support staff to work remotely with some office visits for equipment pick-up. The role requires bilingual skills in French and English and involves answering customer inquiries and documenting interactions. The schedule is flexible, starting as early as 9:00 AM, and the position lasts for 3 months. This opportunity is ideal for individuals who thrive in independent work environments under moderate supervision.

Qualifications

• Bilingual (French/English) required.
• Experience in customer service preferred.
• Ability to work independently under moderate supervision.

Responsibilities

• Provide customer service support.
• Conduct research to answer customer inquiries.
• Document and monitor call center interactions.

Job description

Pay Rate

20 – 23.59 $

Requirements

Bilingual (French/English).

Schedule

10:30 – 18:00 daily; flexibility to start at 9:00 on some days.

Work Location

Remote work; must visit the office to pick up equipment.

Duration

3 months.

Job Summary

Seasoned customer service support staff working independently under moderate supervision for routine situations. Conducts research to answer difficult customer inquiries, documents and monitors call center interactions.

Legal Statement

Mindlance Consulting Inc. (AP‑2303285) is a licensed temporary staffing agency in the province of Quebec.