Senior Cloud Engineer

WELL Health Technologies Corp; Toronto; Hybrid; CAD 130,000 - 150,000; Full time

Job summary

A leading healthcare technology firm based in Toronto is seeking a Senior Cloud Engineer to design and implement cloud solutions for the WELL Intelligence Platform. This hybrid role requires extensive experience in infrastructure engineering with a focus on cloud security and automation. The ideal candidate will have a strong background in cloud networking, Infrastructure-as-Code practices, and CI/CD pipelines. As part of a collaborative team, you will contribute to high availability and reliability of services while fostering a culture of inclusivity and innovation.

Benefits

Competitive salary

Diverse and inclusive workplace

Flexible working arrangements

Qualifications

• 7+ years of infrastructure engineering and operations experience spanning cloud and/or hybrid environments.
• 4+ years deep experience with at least one major cloud provider (Azure or AWS).
• 3+ years Infrastructure-as-Code experience (Terraform).

Responsibilities

• Design, build, and operate the cloud foundations for the WELL Intelligence Platform.
• Implement high availability, backup, and disaster recovery solutions.
• Enable secure service-to-service connectivity and implement network security controls.
• Contribute to Infrastructure-as-Code modules for platform provisioning.
• Provide 24x7 support for incidents impacting I&O-owned services.

Skills

Cloud Networking Expertise

Security Fundamentals

CI/CD Pipeline Experience

Scripting and Automation

Monitoring/Observability

Education

7+ years of infrastructure engineering experience

4+ years with major cloud provider (Azure or AWS)

3+ years Infrastructure-as-Code experience

Tools

Terraform

Azure

AWS

PaloAlto NextGen Firewall

Job description

Entity:WELL Health Technologies Corp

Position Title:Senior Cloud Engineer

Salary Range:$130k - $150k CAD per annum

Job Class:Full Time

Work Location:Hybrid, Toronto

About the Company:

WELL Health is an innovative technology enabled healthcare company whose overarching objective is to positively impact health outcomes by leveraging technology to empower and support healthcare practitioners and their patients. WELL has built an innovative practitioner enablement platform that includes comprehensive end to end practice management tools inclusive of virtual care and digital patient engagement capabilities as well as Electronic Medical Records (EMR), Revenue Cycle Management (RCM) and data protection services. WELL, uses this platform to power healthcare practitioners both inside and outside of WELL’s own omni-channel patient services offerings. WELL, owns and operates Canada\'s largest network of outpatient medical clinics serving primary and specialized healthcare services and is the provider of a leading multi-national multi-disciplinary telehealth offering. WELL, is publicly traded on the Toronto Stock Exchange under the symbol "WELL". To learn more about the company, please visit: www.well.company.

Position Summary:

The Cloud Engineer is a highly hands-on role within I&O / Cloud Engineering, responsible for designing, building, and operating the cloud foundations and shared services that enable the WELL Intelligence Platform. You will work very closely with the Senior Data Architect and Data Engineers to deliver secure, scalable, cost-effective cloud capabilities for data ingestion, transformation, governance, and consumption.

While reporting to the Director of Cloud Engineering, you will operate as a key delivery contributor for the WELL Intelligence Platform under dotted-line direction of the CDAIO, ensuring the platform’s cloud architecture, operational controls, and reliability meet business expectations for performance, availability, security, and continuity.

What you will be doing:

1) Cloud Foundations for the Data & AI Platform

• Evolve cloud landing zones, subscription/account structure, network segmentation, and environment strategy (dev/test/prod) aligned to data platform needs.
• Establish standardized patterns for secure connectivity to SaaS and on-prem sources, including routing, DNS, and firewall policies.
• Implement platform requirements for high availability, backup, disaster recovery, and recovery testing.

2) Secure Data Connectivity & Network Architecture

• Design and implement cloud networking for data movement and services.
• Enable secure service-to-service connectivity for platform components (e.g., Snowflake networking patterns such as PrivateLink/privately managed connectivity where applicable).
• Implement and operate network security controls (e.g., NGFW, WAF where appropriate), and support zero-trust principles.

3) Identity, Secrets, and Platform Security Controls

• Implement IAM/RBAC patterns for platform services (least privilege, break-glass, privileged access workflows).
• Build and operate secrets management (e.g., Key Vault/Secrets Manager patterns), certificate management, and secure key handling.
• Partner with Security/GRC to implement audit-ready controls, logging, and evidence capture (policy-as-code where possible).

4) Infrastructure-as-Code and Delivery Enablement

• Own and contribute to Infrastructure-as-Code modules (Terraform) for repeatable platform provisioning.
• Enable and maintain CI/CD pipelines for infrastructure and platform components.
• Provide reusable “golden path” templates that accelerate delivery while ensuring compliance and standardization.

5) Observability, Reliability & Operations

• Implement platform observability: centralized logging, metrics, alerting, and dashboards for key platform services.
• Partner with the data platform team to establish SLOs/SLAs, incident runbooks, and operational readiness criteria.
• Provide 24x7 support for incidents impacting I&O-owned services and lead/participate in root cause analysis and remediation planning.

6) Cost, Performance, and Lifecycle Management

• Optimize cloud resource cost and performance through right-sizing, tagging standards, budgets/alerts, and proactive capacity planning.
• Manage lifecycle support for platform infrastructure components, including patching/upgrades and deprecation planning.

7) Cross-Functional Delivery Leadership

• Work within and across teams to deliver platform milestones; translate requirements into cloud implementation.
• Collaborate with SREs, Developers, Vendors, and Service Providers to deliver outcomes on time and within standards.
• Contribute to architectural reviews and ensure alignment between cloud implementation and platform design.

You have:

Education / Experience

• 7+ years of infrastructure engineering and operations experience spanning cloud and/or hybrid environments.
• 4+ years deep experience with at least one major cloud provider (Azure or AWS).
• 3+ years Infrastructure-as-Code experience (Terraform).

Technical / Functional Skills

• Strong cloud networking expertise: VPC/VNet architecture, VPN/hybrid connectivity, routing, DNS, and segmentation. PaloAlto NextGen Firewall experience would be advantageous.
• Strong security fundamentals: IAM/RBAC, encryption, key management, secure connectivity, and audit controls.
• CI/CD pipeline experience and strong Git-based workflows.
• Scripting and automation capability (Python, PowerShell, Bash).
• Monitoring/observability experience (Azure Monitor, CloudWatch, Prometheus, etc.).
• Working knowledge of container and orchestration concepts (Kubernetes exposure is a plus).

Ways of Working

• Comfortable operating in a matrix: accountable to Cloud Engineering leadership while partnering closely with platform squads and following CDAIO priorities.
• Strong documentation and communication skills; able to explain trade-offs to both technical and non-technical stakeholders.
• Pragmatic, delivery-focused mindset with a bias for automation and standardization.

Nice to Have

• Hands-on experience enabling modern data platforms (e.g., Snowflake connectivity patterns, data movement services, eventing/streaming foundations).
• Experience with security posture management tools (e.g., Wiz/Ox) or equivalent.
• Experience supporting ISO27001, SOC2, or similar control frameworks.
• Experience with healthcare or other highly regulated environments.

The salary for this position falls within a defined range and will be determined based on several factors, including the candidate’s experience, qualifications, skills, and the needs of the organization. At WELL, we are committed to fair and equitable compensation and aim to provide a competitive salary that reflects the value and expertise of the successful candidate.

WELL, is committed to fostering a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and lived experience. We strive to create an environment where differences are valued and contribute to our collective success – this is the WELL Way.

This recruitment process uses automated tools, including artificial intelligence, to help review applications. Qualified human decision-makers review these results and make all final hiring decisions.

WELL has been independently certified as a Great Place to Work® by the Great Place to Work Institute® Canada. This recognition reflects our commitment to building a workplace culture rooted in trust, inclusivity, and employee well-being. It also aligns with our Healthy Place to Work pillar and the priorities outlined in our annualSustainability Impact Report.

Want Read more about us: https://stories.well.company/