Senior Client Service Pro - Banking & CX

CIBC; Elliot Lake; On-site; CAD 60,000 - 80,000; Full time

Job summary

A modern relationship-oriented bank in Canada is seeking a Senior Client Service Representative to engage with clients and assist them in their banking needs. This role requires flexibility to work at multiple centers and focus on enhancing the client experience. Ideal candidates will have strong client engagement skills and be passionate about resolving inquiries. Competitive benefits are offered, putting employee growth at the forefront of the work environment.

Benefits

Competitive salary

Incentive pay

Employee share purchase plan

Defined benefit pension plan

Wellbeing support

Paid day off for personal growth

Social recognition program

Qualifications

• Strong client engagement and problem-solving skills.
• Ability to leverage technology in customer service.
• Goal-oriented and passionate about personal relationships.

Responsibilities

• Engage clients with banking accounts and products.
• Resolve client issues and enhance the client experience.
• Introduce clients to mobile banking applications.

Skills

Client Issue Resolution

Client Service

Customer Experience (CX)

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

A modern relationship-oriented bank in Canada is seeking a Senior Client Service Representative to engage with clients and assist them in their banking needs. This role requires flexibility to work at multiple centers and focus on enhancing the client experience. Ideal candidates will have strong client engagement skills and be passionate about resolving inquiries. Competitive benefits are offered, putting employee growth at the forefront of the work environment.