Senior Claims Specialist (Contract)

RBC; Mississauga; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading financial institution located in Mississauga is seeking an experienced professional to adjudicate and manage complex Life claims. In this contract position, you will be responsible for reviewing claims, managing risks, ensuring excellent client service, and maintaining accurate records. The ideal candidate will have 2-5 years of adjudication experience and strong analytical skills. Join a supportive team where diversity is valued, and contribute to impactful client relationships.

Benefits

Competitive pay

Career growth support

Flexible work/life balance options

Qualifications

• 2 to 5 years of adjudication of Life claims experience.
• Strong analytical and decision-making skills.
• Ability to multitask and balance multiple goals and priorities.
• Excellent oral and written communication skills.
• Ability to effectively deal with customers in a professional manner.

Responsibilities

• Review and approve claims based on policy contracts.
• Deliver top-tier service while managing reputational risk.
• Strategically manage legal, financial, and reputational risk.
• Maintain detailed records and follow necessary procedures.
• Prioritize tasks and manage workload efficiently.

Skills

Coverage Analysis

Critical Thinking

Customer Service

Insurance Claims Investigations

Insurance Operations

Insurance Product Development

Knowledge of Claims

Long Term Planning

Settlement Negotiations

Education

Post secondary education

Job description

Job Description

What is the opportunity?

Adjudicate and manage complex, high dollar value policies in a team‑oriented, multi‑disciplinary, digital environment. Responsible for applying applicable policy provisions, appropriate risk management strategies, which will have an impact on the company’s financial results, reputation and regulatory risks, client relationships, and business retention.

What will you do?

• Claim Management: Review, approve claims based on policy contracts and calculate payments
• Client Service: Deliver top‑tier service and decision making while managing reputational risk
• Risk Management: Strategically manage legal, financial, and reputational risk
• Organization: Maintain detailed records and follow all necessary procedures
• Time Management: Prioritize task and manage your workload efficiently to meet deadlines
• Relationship Building: Collaborate with Team members and develop relationships with key partners
• Privacy: Protect sensitive information and ensure confidentiality

What will you need to succeed?

Must have:

• 2 to 5 years of adjudication of Life claims experience
• Post secondary education
• Strong analytical and decision‑making skills
• Ability to multitask and balance multiple goals and priorities
• Excellent oral and written communication skills
• Ability to effectively deal with customers in a manner that is professional with a high degree of customer service

Nice to have:

• Bilingualism is an asset
• Industry Insurance Designation

Special Conditions

Please note this is a contract position expiring December 1, 2026. If you are a full time employee, it is strongly recommended you discuss your application with your manager to assess the status of your current position following the completion of this contract. All full time employees applying will maintain their complete benefits.

What's in it for you?

• Competitive pay and high‑earning potential
• All the tools, training, and team support you need to grow your career
• Flexible work/life balance options
• RBCI software tools to boost your productivity

RBC is an organization that succeeds by bringing out the best in its people. You’ll be part of a supportive, inclusive team that shares common values – including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives – so you can focus on what you can do best – putting clients first.

Job Skills

Coverage Analysis, Critical Thinking, Customer Service, Insurance Claims Investigations, Insurance Operations, Insurance Product Development, Knowledge of Claims, Long Term Planning, Settlement Negotiations

Additional Job Details

Address: MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City: Mississauga

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: INSURANCE

Job Type: Contract (Fixed Term)

Pay Type: Salaried

Posted Date: 2025‑11‑26

Application Deadline: 2026‑01‑10

Note:

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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