Senior Change Manager

IFG International Financial Group Ltd; Canada; Hybrid; CAD 90,000 - 120,000; Part time

Job summary

A leading financial institution is seeking a Senior Change Manager for a 9-month contract, focusing on end-user adoption and transformation initiatives. Ideal candidates should have 10+ years of experience in People Change Management and hold PROSCI certification. This hybrid role involves developing change strategies and executing engagement activities to facilitate successful transformation in Personal Banking. Bilingual skills and experience in Canadian financial institutions are a plus.

Qualifications

• 10+ years of experience in People Change Management, focused on end-user adoption.
• Proven ability to develop change strategies for large initiatives.
• Hands-on experience in facilitating sessions and presenting to senior leaders.

Responsibilities

• Design and execute people change management strategies for Project Odyssey.
• Develop change strategies and tactical plans focused on end-user engagement.
• Conduct change impact assessments and stakeholder analyses.

Skills

People Change Management

End-user adoption

Stakeholder management

Communication skills

Business acumen

Education

PROSCI certification

Job description

Our client, a leading financial institution, is seeking a Senior Change Manager for a 9-month contract, with strong potential for extension (no conversion to full-time). This is a hybrid role requiring 2 days per week in office (Tuesday and Wednesday) plus every third Friday.

The successful candidate will support a major transformation initiative within the Personal Banking business, focused on end-user adoption, readiness, and sustained change across contact centers and banking centers.

Responsibilities

• Design and execute end-to-end people change management strategies to support Project Odyssey across impacted Personal Banking teams.
• Develop comprehensive change strategies and detailed tactical plans focused on end-user adoption and engagement.
• Conduct change impact assessments, stakeholder analyses, and readiness evaluations to inform change approach and sequencing.
• Lead and deliver engagement activities including focus groups, town halls, leadership briefings, and frontline sessions.
• Drive adoption and proactively identify, assess, and mitigate resistance to change.
• Partner closely with program leadership to ensure strong alignment, sponsorship, and accountability.
• Coach and influence leaders and stakeholders at multiple levels to reinforce change ownership and sustain outcomes.
• Ensure change plans are integrated with broader program milestones and business priorities.
• Track change effectiveness and readiness, adjusting tactics as required to support successful implementation.

Must‑Have Skills

• 10+ years of experience in People Change Management, with a strong focus on end-user adoption (not project or technology management).
• Proven ability to develop change strategies and actionable tactical plans for large, complex initiatives.
• Hands‑on experience executing change activities, including facilitating sessions and presenting to senior leaders and frontline employees.
• PROSCI certification or methodology experience (non-negotiable).
• Strong business acumen with the ability to translate strategy into practical, people-focused outcomes.
• Excellent stakeholder management, influencing, and communication skills across all organizational levels.
• Ability to work independently, manage ambiguity, and take full ownership of deliverables.

Nice‑to‑Have Skills

• Bilingual (English/French).
• Previous experience within large Canadian financial institutions.
• Experience supporting transformation initiatives impacting contact centers or frontline banking environments.

If you are interested & qualified for this opportunity, please send your updated resume in MS Word format to [e-mail].