Senior Business Analyst

University of Ottawa; Canada; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A prominent Canadian university is looking for a Business Analyst to drive technology solutions that align with business objectives. The role involves evaluating client needs, managing risks, and ensuring the implementation of effective systems. Candidates should have a degree in Computer Science, at least 3 years of IT experience, and be bilingual in French and English. This position operates in a hybrid environment, requiring in-person work three days a week.

Qualifications

• 3+ years of experience supporting business units and IT needs.
• Knowledge of project management methods and practices.
• Ability to communicate technical concepts in a non-technical manner.

Responsibilities

• Lead the evaluation of client requests and recommend procedures.
• Identify, design, and refine business process changes.
• Provide expertise to clients on systems usage.

Skills

Business analysis

Risk assessment

Documentation

Analytical skills

Bilingualism (French and English)

Education

University Degree in Computer Science or related field

Tools

Project management methodologies

Various software and web applications

Job description

Position Purpose

Provide guidance and advice to clients in order to align the technology solutions and the business objectives and requirements. Work closely with various levels of senior management, often acting as an official liaison between IT and the client to identify how to apply new technologies and procedures to the organization's advantage.

Responsibilities

• Business Analysis: Lead the evaluation of the business and operational requirements of client requests, to recommend the procedures, implementation, development and improvements deemed necessary. Write business cases and communicate these between IT teams, managers and others involved in the process.
• Business Requirements: Identify, design, and refine business process changes and transactions. Develop a full understanding of business requirements in order to translate them into technical specifications to facilitate the development of new systems and ensure development efforts meet the needs of clients.
• Risk Assessment: Anticipate risks and issues in plans and requirements and work in collaboration with IT professionals to take appropriate action to mitigate and resolve them. Ensure that designs are implemented into a solution that is fully tested, functional, and accurate. Oversee the smooth transition of all system enhancements into the daily operations of users.
• Testing: Design and execute business and end‑user test scenarios and integration tests. Ensure that the system meets the requirements in terms of functionality, performance, reliability, and security. Track, monitor and demonstrate completion of a requirement.
• Documentation: Prepare technical reports and instructional manuals in order to document systems development and to support users with the use of new systems after implementation. Document application functionality as well as the individual transactions tested, keeping track of the different levels of errors; package service requests, problem logs, and systems enhancements into evolution releases for the business area.
• Technical Support and Services: Provide expertise to clients regarding the use of systems. Process various special requests from clients, including the upload or extraction of data and the management of specialized systems.
• Development: Maintain and upgrade interfaces to ensure clients are able to access the information and reports required to make informed decisions. Recommend changes to current procedures. Ensure the development and delivery of procedure manuals and training materials.
• Systems Assessments: Review existing system capabilities and workflow to determine and recommend if changes or upgrades are possible within existing systems or if new system developments are required in order to increase business efficiency.
• Continuous Improvement: Keeps appraised of emerging technologies and identifies opportunities to integrate these technologies into the University's infrastructure and to automate business processes.

What You Will Bring

• University Degree in Computer Science, Management Information Systems (MIS) or a related field or an equivalent combination of education and experience
• Minimum 3 years of experience supporting business units and their IT needs
• Knowledge of computing principles with understanding of business processes and cycles
• Knowledge of project management methods and practices
• Knowledge of University's business standards and processes
• Knowledge of University's established IT strategies, policies and procedures and how to apply these to client requirements
• Knowledge of various software and web applications
• Analytical skills to convert business requirements into technical specifications
• Ability to communicate technical concepts in a non‑technical manner
• Ability to proactively keep abreast of new emerging technologies
• Bilingualism - French and English (written and spoken)

We operate in a hybrid environment, with three days per week on campus.

#LI-Hybrid

Key Competencies at uOttawa

• Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
• Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self‑starting. Show availability and willingness to go above and beyond whenever it is possible.
• Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
• Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier‑free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact [e-mail] to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Note: if this is a union position The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more.

If this is a front‑line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid‑19 as defined in Policy 129 - Covid‑19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.