Senior Audio-Visual Service Technician - Corporate support

Solotech Inc.; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading live production company is looking for a dedicated Electronics Service Technician in Toronto, Ontario. You will provide technical support, develop customer relationships, and ensure satisfaction. Ideal candidates have 3-5 years of experience and knowledge of audiovisual systems. Competitive compensation and career development opportunities are offered.

Benefits

Competitive compensation

Group insurance plan

Opportunities for training

Qualifications

• 3 to 5 years of experience in a similar position.
• Hold a driver's license for travel to clients.
• Basic knowledge of home automation systems.

Responsibilities

• Provide technical service to meet customer expectations.
• Document work performed in the ticketing tool.
• Collaborate with multiple stakeholders for best service.

Skills

Electronics Engineering Technology

Customer service

Knowledge of sound and lighting equipment

Networking knowledge

Communication skills

Education

Electronics Service Technician or IT equivalent

Tools

Crestron

Polycom

Microsoft Office

Job description

Why Solotech?

To take your career to the next level! As a global leader in live productions, systems integration and virtual technology, our team is comprised of more than 2,000 passionate individuals. Our ambition? To deliver spectacular experiences worldwide. Recognized as one of Montreal's Top Employers, join us and become part of a unique story that has been shining for over 45 years!

Your day will look like this

• Provide technical service to customers’ needs with courtesy and diligence to meet their expectations;
• Provide replacement solutions in an attempt to make a system functional despite equipment failure;
• Listen to and understand customers' needs;
• Identify and investigate the problem on the client's site;
• Present the solution to the client;
• Provide technical support on site and over the phone to customers and technicians to help them resolve problems;
• Document work performed in the ticketing tool;
• Update customer and internal documentation at Solotech, in accordance with the modifications made on site;
• Provide technical support;
• Answer technical questions from customers;
• Write reports on the execution of the work;
• Provide recommendations and perform maintenance and parts replacement;
• Develop excellent business relationships with customers:
  • Act as a strategic advisor to customers;
  • Ensure customer satisfaction by being proactive to their needs;
• Collaborate with multiple stakeholders to provide best customer service.

Your profile:

• Electronics Engineering Technology or a skilled trade in Electronic Service Technician, Information Technology (IT), or equivalent experience.
• 3 to 5 years of experience in a similar position;
• Hold a driver's license in order to be able to travel to different clients; (Vehicle provided for travel needs);
• Knowledge of consumer and commercial sound, video projection and lighting equipment;
• Have a basic knowledge of home automation systems (Crestron, AMX), videoconferencing systems (Polycom, Tandberg, Zoom, Teams), lighting systems (DMX, LightJockey, ETC, Strand), and digital audio processing systems (SymNet, Soundweb, Biamp , QSC);
• Knowledge of networking;
• Knowledge of the Microsoft Office suite;
• Hold an ASP construction card (an asset);
• Be available and open to work on atypical schedules, depending on the project (early in the morning or in the evening as per the client's needs);
• Have completed a working at height training (an asset);
• Interpersonal skills and ability to communicate directly with the client;
• Provide excellent customer service;
• Enjoy teamwork and collaboration;
• Strong priority management skills and respect of tight deadlines;
• Strong ability to work under pressure and ability to adapt to change;
• Demonstrates autonomy and resourcefulness when working with little information.

Our offer to you:

• Competitive compensation and group insurance plan
• Corporate savings plan with employer contribution
• Opportunities for training and career advancement
• Reimbursement of professional and development fees
• Employee assistance program to ensure personal health and well-being.

Don’t have all the required skills? Apply anyways! We acknowledge that experience comes in different forms and encourage everyone to apply. We appreciate your time and look forward to considering your application!

Find out more at: www.solotech.com

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Solotech is committed to accommodating applicants with disabilities throughout the hiring process. At any stage of the hiring process, Human Resources will work with applicants requesting accommodation.