Senior Associate, Clinician Network

Cogstate; Canada; Remote; CAD 104,000 - 119,000; Full time

Job summary

A pioneering neuroscience company in Canada is seeking a Senior Associate for their Clinician Network. This role supports recruitment, onboarding, and performance monitoring of clinicians involved in clinical trials. Candidates should have qualifications in cognitive neurology, strong analytical skills, and experience in a fast-paced environment. The company offers remote work options, generous paid time-off, and competitive salaries.

Benefits

Remote Work Practices

Generous Paid Time-off

401(k) Matching

Comprehensive Health Coverage

Learning & Development Opportunities

Qualifications

• Qualifications or experience in cognitive neurology/psychology, project management, marketing or accounting.
• Demonstrated strong analytical, organizational, and creative problem-solving skills.
• Understanding of clinical trials, regulatory, and legal processes.

Responsibilities

• Assist with candidate sourcing, screening, and onboarding.
• Coordinate training schedules and track Clinicians’ training processes.
• Provide support to Clinicians with onboarding and system access questions.

Skills

Analytical skills

Organizational skills

Communication skills

Problem-solving skills

Education

Qualifications in cognitive neurology/psychology

Experience in project management

Job description

Overview

At Cogstate, we’re advancing the science of brain health - making it faster, easier, and more accurate to assess cognition across clinical trials, healthcare settings, and everyday life.

Our digital cognitive assessments are trusted by researchers, clinicians, and pharmaceutical partners around the world, helping to drive breakthroughs in neuroscience and improve outcomes for people living with neurological conditions. Founded on decades of cognitive science and backed by rigorous validation, Cogstate’s assessments are used in more than 150 countries and over 2,000 clinical trials.

Our global team of experts - spanning psychology, data science, operations, and technology - works together to solve complex challenges in brain health assessment, always with a patient-first mindset. Whether we’re supporting a multinational Alzheimer’s trial or developing tools to bring cognitive testing into routine care, our work is meaningful, collaborative, and constantly evolving.

At Cogstate, we’re not just imagining the future of brain health - we’re building it.

Senior Associate, Clinician Network

We are seeking a Senior Associate, Clinician Network accountable for providing essential operational, quality control, and recruitment support to the Clinician Network team. This role works collaboratively with managers and senior managers to ensure successful recruitment, onboarding, training, and performance monitoring of clinicians, as well as the maintenance of audit-ready documentation and support for clinical trial operations. The position acts as a key liaison between clinicians, internal teams, and external partners, contributing to the overall success of Cogstate’s clinical trial services.

The Senior Associate will act as the main escalation point of contact to both clinicians supporting study deliverables and to study delivery portfolio teams. In addition to strong management, organization, and collaboration, this position is responsible for ensuring audit readiness documentation and payment/invoicing support for clinicians delivering services for our clinical trial pharmaceutical clients. Clinicians perform essential activities for Cogstate that greatly contribute to the overall success of a clinical trial. Primary responsibilities range from administering psychological assessments to patients, ensuring proper administration of a clinical assessment from raters to patients, and reviewing clinical in-study visit data. It is the responsibility of the Sr. Associate to operationally support clinicians conducting these tasks.

Key Responsibilities

• Assist with candidate sourcing, screening, and onboarding; maintain candidate pipelines and records within ATS system
• Conduct and manage communications for in-network clinicians via ATS system and communication channels
• Participate in process improvement initiatives; support implementation of new systems and workflows for clinician recruitment
• Assists with the tracking and documentation of Cogstate Clinician performance monitoring data and metrics
• Ensures all training/certification documentation for Clinicians is up to date
• Oversees and develops automated Clinician training curriculums alongside Clinical Science
• Works closely with QA to develop and ensure proper documentation is maintained
• Coordinate Clinicians’ training/recalibration schedules and track Clinicians’ training process with Clinician Network Management
• Ensures that Clinicians have appropriate platform access and that calendars are set up correctly for Bookings purposes
• Delivers Clinician status reports to project teams
• Proactively communicates and collaborates with Clinician Network Management, Rater Training Managers and Project Managers to meet study deliverables
• Regularly reports Clinician status updates to Clinician Network Management, Rater Training Manager and/or Project Manager
• Able to follow study changes, re-prioritize assignments based on study needs, and work independently
• Responsible for mentoring junior study team members and overseeing their work output
• Support activities of Clinician Network Management with minimal oversight on assigned tasks
• Effectively manages, tracks, and communicates key project deliverables in a proactive manner to stakeholders; impeccable record keeping of all tasks
• Participates in the development and implementation of Clinician Network process improvement initiatives
• Manages Clinician Network inbox, ensuring communication is assigned to and actioned by appropriate team members
• Provides support to Clinicians with onboarding and system access questions, routing them to the appropriate team members
• Ensures Clinician contracts, CVs and certificates (if applicable) are properly stored and available for audits or inspections
• Provides operational support to CN team members across portfolios
• Assists with scheduling of Clinicians requiring training teleconferences
• Assists with management of outstanding CORA assignments or eCOA queries requiring Clinician action
• Collaborates with Finance team to ensure Clinicians have the proper access to the invoicing platform
• Assists Clinicians with troubleshooting invoicing questions and issues

Requirements

• Qualifications or experience in the area of cognitive neurology/psychology, project management, marketing or accounting
• An understanding of the science of measuring cognition and behavior, including an understanding of traditional neuropsychological/psychological assessment tools
• Demonstrated strong analytical, organizational, and creative problem-solving skills
• Ability to work in a fast-paced environment and manage competing priorities
• Comfortable working in new platforms
• Understanding of clinical trials, regulatory, and legal processes

Skills, Knowledge and Specialist Expertise

• People skills: within the team, and with customers and third-party providers, strong desire to learn, to seek feedback on performance and to learn quickly
• Communication skills: both written and oral, conflict resolution
• Work skills: eye for detail, problem-solving, product development, ability to work in a fast-paced environment, compliance to procedures
• Good organizational skills: handling multiple tasks, establishing and managing competing priorities, ability to work independently and to be proactive

What’s In It For You

• Remote Work Practices: Cogstate is a virtual first company. Cogstate employees can work from anywhere where Cogstate is registered to business within the United States, Australia, or the United Kingdom
• Generous Paid Time-off: Cogstate employees receive 20 days of vacation leave, 10 days of personal leave and 10 paid public holidays
• 401(k) Matching: As you invest in yourself and your future, Cogstate invests in you too: we match up to 3% of your yearly salary in Cogstate’s 401k program
• Competitive Salary: We offer competitive base salaries plus additional earning opportunities based on the position
• Health, Dental & Vision Coverage: Comprehensive health & dental insurance options with competitive company contributions; free vision insurance for all full-time employees
• Short-Term & Long Term Disability Life Insurance: 100% employer sponsored
• Pre-Tax Benefits: Healthcare and Dependent Care Flexible Spending Accounts
• Learning & Development Opportunities: Cogstate offers a robust learning program from mentorships to assistance with programs to improve knowledge or obtain certifications in applicable areas of interest

Wage Range

$75,000 - $85,000 USD

Our Culture

We bring our whole selves to work every day. We’re courageous and we deliver together. We’re passionate individuals who enjoy working together. We’re brave enough and care enough to have the right conversations to get the best outcome and are famous for our can-do attitude. We see challenges as opportunities and move with pace to achieve our goals.

If you’re ready to help us in our journey to optimize the measurement of brain health around the world, please apply now!

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on the company. If you need assistance in applying please email [e-mail].

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For more information on how we collect, use, and protect your data, and your rights under these laws, you can find Cogstate's privacy policy by clicking here.