Senior Application Support Analyst

RBC; Toronto; On-site; CAD 85,000 - 105,000; Full time

Job summary

A leading financial institution in Toronto is seeking a Senior Technical Systems Analyst responsible for production support of Windows and Linux applications. You will work across IT and with vendors to resolve business issues and provide solutions. Candidates should have over 5 years' experience in production support, strong knowledge of SQL, Linux, Windows, and application troubleshooting. This role offers comprehensive rewards and opportunities for professional development in a collaborative environment.

Benefits

Comprehensive Total Rewards Program

Flexible work/life balance options

World-class training program

Qualifications

• 5+ years of experience in production support role, supporting multiple applications.
• Knowledge of IT Standards, Methodologies, SDLC, and audit requirements.
• Experience of on-call after-hours support.

Responsibilities

• Provide L3 production support for Windows and Linux applications.
• Develop and maintain relationships with technology partners.
• Facilitate meetings for problem-solving and task implementation.

Skills

Production support experience

Linux and Windows platforms

SQL and MS SQL Server

PowerShell scripting

Java

Education

Computer Science degree or equivalent

Tools

Win Server

SSIS

IIS

Job description

Overview

As the Senior Technical Systems Analyst you will be responsible for maintenance and support of multiple Windows and Linux applications in Finance IT. You will partner across IT, assigned business lines and 3rd party vendor, to analyze issues and technical system needs in order to resolve business issues and provide business solutions. You will have opportunities to work on critical RBC applications.

What will you do?

• Provide L3 production support by continuously monitoring the health and security posture of the application and investigating, troubleshooting and resolving reported incidents and compliance issues.
• Contribute to and participate in walkthrough reviews of all technical specifications and programs.
• Develop and maintain strong relationships with business and technology partners to help achieve operational efficiencies and satisfy business goals.
• Collaborate effectively with the development teams by identifying defects and opportunities for efficiencies through automation and enhancements.
• Leverage automation, monitoring and alerting tools to identify and resolve troublesome trends and problems.
• Raise support tickets and work closely with vendors when additional support and learning is required for vendor developed applications.
• Facilitate small to large group meetings for problem solving, decision making and task implementation. Resolve conflicts/issues and escalate as appropriate.
• Provide direction, expertise, feedback, coaching, and development to build the capabilities of more junior staff.

What do you need to succeed?

Must have

• 5+ years of experience in production support role, supporting multiple applications.
• 5+ years of experience in Linux and Windows platform, Win Server, SQL, MS SQL server, SSIS, Java, IIS and PowerShell script.
• Have working knowledge of IT Standards, Methodologies, SDLC, & audit requirements.
• Experience of on call afterhours support.
• Computer Science degree or equivalent.

Nice to have

• Working knowledge in Mainframe z/OS technologies such as JCL, TSO/ISPF, Endevor, On Demand, ZEKE, RACF would be an asset.
• Considered an asset to have experience in Hive, Spark, Tomcat

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work.

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.