Senior Analyst, Workforce Strategy & Insights

Twilio; Canada; Remote; CAD 142,000 - 179,000; Full time

Job summary

A leading communications technology company is seeking a Senior Analyst for Workforce Strategy & Insights. This remote role requires advanced data analysis skills to shape workforce strategies and improve organizational effectiveness. The candidate should have 7+ years of relevant experience and proficiency in tools like R, Python, and SQL. Join a dynamic team at the forefront of workforce innovation.

Benefits

Competitive pay

Generous time off

Parental and wellness leave

Healthcare benefits

Retirement savings program

Qualifications

• 7+ years of experience in research analytics or related roles.
• Experience with complex data analysis and statistical modeling.
• Proficient in advanced analytics tools.

Responsibilities

• Drive research-driven analytics to inform workforce strategies.
• Collaborate with cross-functional teams on strategic projects.
• Monitor workforce trends and enhance strategy approaches.

Skills

Research analytics

Data analysis

Statistical modeling

Advanced analytics tools (R, Python, SQL, Tableau, Power BI)

Cross-functional teamwork

Communication skills

Education

Master’s or PhD in a quantitative field

Tools

R

Python

SQL

Tableau

Power BI

Job description

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See Yourself at Twilio

Join the team as Twilio’s next Senior Analyst, Workforce Strategy & Insights

About the Job

We are seeking a Senior Analyst, Workforce Strategy & Insights (P4) to play a pivotal role in shaping our global workforce strategy. In this advanced, hands-on analytics position, you will apply expertise in advanced data analysis and research methodologies to deliver actionable people insights, drive workforce planning, and support AI & skills transformation initiatives. As a critical thought partner to stakeholders across the People Team, G&A, and direct to business leaders, you will help design cutting-edge strategies that directly shape the future of work and set the foundation for org effectiveness and agility in the age of AI and digital transformation. This role offers a unique opportunity to work at the forefront of workforce innovation and make a direct impact on our business and its people.

Responsibilities

• Drive advanced, research-driven analytics and scenario modeling to generate actionable insights, inform workforce strategies, and guide decisions on talent allocation, skills investments, and future workforce targets.
• Design and implement robust assessments, measurement frameworks, and forecasting analyses to support AI & skills-based workforce transformation agendas.
• Collaborate closely with partners across the People Team (Data Solutions & AI, HRBP, Talent Acquisition, Talent Management, Total Rewards, etc), Finance, Operations, and Business leaders on strategic projects, serving as a thought partner to influence and advance workforce strategy initiatives.
• Conduct exploratory analytics and synthesize complex, ambiguous data sources into clear, compelling recommendations and data visualizations for both technical and non-technical audiences.
• Monitor and integrate external workforce trends, emerging research methodologies, and new technologies to continuously enhance workforce strategy approaches.
• Partner closely with the People Data Solutions & AI team to develop and scale internal tools and solutions—including AI-powered assistants and data orchestration frameworks—to optimize workforce insights, streamline analytics processes, and enhance integration across multiple systems and platforms.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 7+ years of progressive experience in research analytics, workforce strategy, people analytics, talent intelligence or related roles.
• Demonstrated experience with complex data analysis, statistical modeling, and exploratory research methodologies.
• Proficient in advanced analytics tools (e.g., R, Python, SQL, Tableau, Power BI)
• Proven expertise in designing and leading advanced analytics projects in ambiguous, abstract, or rapidly evolving environments.
• Experience partnering with cross-functional teams across People, Finance, and the Business.
• Exceptional communication and storytelling skills, with a track record of delivering insights that drive meaningful strategy and organizational change.

Desired:

• Advanced degree (Master’s or PhD preferred) in Industrial/Organizational Psychology, Statistics, Economics, Data Science, Research Psychology, or related quantitative field.
• Prior consulting or advisory experience with C-suite or executive leadership on workforce strategy.
• Deep knowledge of workforce planning, skills transformation, and the intersection with AI and emerging technologies
• Experience in large-scale organizational transformation, future of work projects, or skills frameworks.
• Prior involvement in large-scale organizational or digital transformation initiatives, especially those related to AI or workforce automation.
• Expertise in integrating HR and non-HR data sources for comprehensive workforce insights.
• Experience in skills taxonomy development, skills inference, or AI-enabled skills mapping platforms (e.g., Eightfold, Gloat, Degreed).

Location

This role will be remote, and based in Ontario, BC, or Alberta Canada.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

The estimated pay ranges for this role are as follows:

• Based in British Columbia: $142,800.00 - $178,500.00

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.