Senior Analyst, Investment Counsel Services

Manulife; Toronto; Hybrid; CAD 71,000 - 120,000; Full time

Job summary

A financial services provider in Toronto is seeking a Senior Analyst to enhance operational processes supporting Investment Counsellors and high-net-worth clients. Responsibilities include monitoring data integration, conducting reconciliations, and managing client account issues. Candidates should have a university degree in finance or a related field, and 3-5 years of relevant experience. Excellent analytical and communication skills are essential, with proficiency in Excel and familiarity with FundServ being advantageous. A hybrid work model is offered.

Benefits

Flexible work environment

Health benefits

Retirement savings options

Qualifications

• Minimum 3–5 years of experience in investment operations or asset management.
• Strong technical skills including Excel (advanced formulas, macros), VBA, and SQL.
• High degree of accuracy and attention to detail.

Responsibilities

• Monitor daily batch file uploads and custodian feeds.
• Conduct daily reconciliation checks to confirm alignment.
• Support private asset administration including capital calls and pricing updates.

Skills

Analytical skills

Problem-solving ability

Technical skills (Excel, VBA, SQL)

Communication skills (English and French)

Education

University degree in Finance, Accounting, or related discipline

Tools

FundServ

Portfolio management systems

Job description

The Opportunity

Manulife Private Wealth ("MPW") delivers exceptional investment management and advisory services to high-net-worth clients. At MPW, we believe that fresh thinking, open architecture solutions, and a global approach should be an integral part of every Canadian’s financial plan. We need people with the expertise, energy, and operational excellence mindset to support our growing platform. With our head office in Toronto and offices in Montréal and Vancouver, Manulife Private Wealth offers the opportunity to join a team that values innovation, collaboration, and continuous improvement.

Senior Analyst Overview

As a core member of the Investment Counsel Services (ICS) Operations team, the Senior Analyst plays a critical role in ensuring accuracy, timeliness, and quality across all operational processes that support our Investment Counsellors (ICs) and high net worth clients. This role requires strong analytical skills, exceptional problem-solving ability, and the confidence to act as a subject matter expert for non‑standard situations or complex issues.

Key Responsibilities

• Monitor daily batch file uploads and custodian feeds to ensure accurate and timely data integration.
• Conduct daily reconciliation checks to confirm alignment between internal records and custodian information.
• Process mutual fund trades on FundServ according to IC instructions, ensuring precision and adherence to cut‑off times.
• Prepare and submit security in‑kind transfer instructions and coordinate execution with custodians.
• Support private asset administration, including capital calls, redemptions, pricing updates, and transactional uploads.
• Execute quarterly management fee billing across all relevant account types.
• Set up referring advisors and ensure new selling codes are properly established in the system.
• Complete reviews of new account openings to validate data accuracy and regulatory completeness.
• Support annual tax reporting by reconciling tax data and collaborating with custodians to resolve discrepancies.
• Perform miscellaneous operational tasks, including corporate actions, book value adjustments, performance calculations, and ad hoc reporting.

Issue Resolution & Triage

• Act as operational triage: receive issues, determine appropriate area to assist, and coordinate resolution across teams.
• Execute ad hoc issues swiftly and accurately, using sound judgment and operational expertise.
• Ingest complex or ambiguous information, assess impacts, and determine the most effective path to resolution.
• Serve as a subject matter expert for non‑standard, complex, or escalated operational scenarios.
• Provide supervisory support including workflow oversight, quality checks, and mentorship of junior team members.

Investment Counsellor (IC) Support

• Partner closely with ICs to resolve operational questions, client account issues, transaction inquiries, and data requests.
• Support ICs through timely information delivery, escalation management, and operational troubleshooting.
• Provide clarity on processes and best practices to enhance client service and IC efficiency.

Vendor & Custodian Engagement

• Build and maintain strong working relationships with external vendors and custodians.
• Participate in vendor meetings, contribute to issue resolution, and support ongoing service‑level enhancements.
• Represent ISC operations in discussions related to system changes, data quality, and integration improvements.

System Enhancement & Project Work

• Participate in system testing, vendor discussions, and broader operational initiatives.
• Support transition periods including end‑of‑month reporting and quarterly operational changes by contributing operational expertise.
• Identify opportunities to improve processes, reduce risk, enhance automation, and elevate service quality.

Qualifications

• University degree in Finance, Accounting, Business, or related discipline.
• Minimum 3–5 years of experience in investment operations, private wealth management, custody operations, or asset management.
• Strong technical skills, including Excel (advanced formulas, macros), VBA, and SQL.
• Familiarity with FundServ, portfolio management systems, and custodian data feeds.
• Excellent analytical and problem‑solving skills.
• Strong written and verbal communication skills (French an asset).
• High degree of accuracy, attention to detail, and risk awareness.
• Ability to manage multiple priorities in a fast‑paced environment.
• Experience mentoring or providing supervisory support is an asset.

The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

Benefits

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [e-mail] .

Referenced Salary Location

Montreal, Quebec

Modalidades de Trabajo

Híbrido

Salary range is expected to be between

$71,475.00 CAD - $119,125.00 CAD

Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con [e-mail] para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con [e-mail] para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.