Senior AI Delivery Engineer

Manulife; Toronto; Hybrid; CAD 143,000 - 267,000; Full time

Job summary

An international financial services provider is seeking a Senior AI Software Engineer to design innovative AI solutions. You will lead the development of full-stack solutions, mentor junior engineers, and collaborate across teams to enhance AI strategies. Ideal candidates have extensive experience in software development, particularly in AI and low-code platforms, and are adept at influencing technical directions. This role is based in Toronto, with a hybrid working model.

Benefits

Flexible working environment

Growth and learning opportunities

Inclusive culture

Qualifications

• 9+ years of experience in software development or automation, with 2+ years in AI or low-code platforms.
• Proven ability to influence technical strategy and deliver scalable, ethical enterprise-grade AI solutions.
• Demonstrates strategic adaptability to evolving technologies and ethical AI design principles.

Responsibilities

• Lead the translation of complex business requirements into technical specifications.
• Collaborate with cross-functional teams to identify and implement high-impact AI solutions.
• Architect and develop full-stack AI solutions ensuring scalability and maintainability.

Skills

Experience in software development or automation

Proven experience with Microsoft Power Platform

Strong understanding of agentic AI

Ability to influence technical strategy

Education

Bachelor's degree in computer science or related field

Tools

Microsoft Power Platform

Azure AI services

API-based integrations

Job description

As a Senior AI Software Engineer at John Hancock / Manulife, you will drive innovation by designing scalable AI solutions, influencing technical direction, and mentoring cross-functional teams. Your contributions will shape enterprise automation and AI adoption, delivering high-impact solutions aligned with our mission to transform digital experiences. This is a strategic opportunity to drive the development of intelligent agentic systems using Copilot and Power Platform, Salesforce Agentforce, and any other low code/pro code AI platforms.

Position Responsibilities

• Lead the translation of complex business requirements into technical specifications and system designs.
• Collaborate with cross-functional teams to identify and implement high-impact AI solutions.
• Architect and develop full‑stack AI solutions, ensuring scalability and maintainability.
• Design and build advanced user interfaces, APIs, and backend logic for AI systems.
• Apply advanced coding practices, design patterns, and automation strategies.
• Conduct technical “spikes” and feasibility studies to mitigate risks in AI adoption.
• Optimize AI models and algorithms for performance, accuracy, and ethical compliance.
• Create and maintain comprehensive documentation including deployment and support guides.
• Ensure seamless integration with enterprise platforms and data ecosystems.
• Champion responsible AI principles including fairness, transparency, and governance.
• Monitor and continuously improve deployed AI agents and systems.
• Mentor junior engineers and contribute to team capability building.
• Amendable to working in QC (hybrid setup) and on a mid‑shift schedule (or as required by the business).
• Decision Authority: Provides professional advice – takes a lead role of process or program execution. May lead medium to large size projects or work streams with moderate resource requirements, risk and/or complexity with multiple teams representing different interests.

Required Qualifications

• 9+ years of experience in software development or automation, with 2+ years in AI or low‑code platforms.
• Bachelor's degree in computer science, Engineering, or related field.
• Proven experience with Microsoft Power Platform, Copilot, and API‑based integrations (e.g. SharePoint, M365, Azure, ServiceNow, Salesforce, WD, etc).
• Experience with Azure AI services or equivalent AI services, Power BI, and Dataverse is a plus.
• Strong understanding of agentic AI, prompt engineering, and workflow orchestration.
• Proven ability to influence technical strategy and deliver scalable, ethical enterprise‑grade AI solutions.
• Familiarity with agentic AI concepts, including autonomous agents, memory, and goal‑driven behavior.
• Demonstrates strategic adaptability to evolving technologies and ethical AI design principles.

Preferred Qualifications

• Experience with OpenAI APIs, Microsoft Power Platform (Power Apps, Power Automate, AI Builder), Copilot studio.
• Knowledge of MLOps, AI governance, and ethical AI frameworks.
• Ability to lead agile teams and manage cross‑functional collaboration.

When you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-JH

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com.

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [e-mail] .

Ubicación principal

Boston, Massachusetts

Modalidades de Trabajo

Híbrido

Se prevé que el rango salarial esté entre

$104,860.00 USD - $194,740.00 USD

Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con [e-mail] para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitaciòn. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual.

Conozca sus derechos (https://www.dol.gov/agencies/ofccp/posters)

Permiso Familiar y Médico

Ley de Protección del Examen Poligráfico (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf)

Derecho al Trabajo

Verificación Electrónica (E- Verify)

Transparencia Salarial (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf)

Company: John Hancock Life Insurance Company (U.S.A.)