Senior Administrator ICS Cash Prep

RBC; Toronto; On-site; CAD 74,000 - 123,000; Full time

Job summary

A leading financial institution is seeking a dedicated Investment Counsellor Services team member in Toronto. This full-time role involves validating and preparing client instructions, ensuring adherence to policies, and fostering a client-centric culture. Ideal candidates will have a strong background in financial services, proficiency in office software, and excellent problem-solving abilities. The role promises a supportive team environment, flexible work/life balance, and comprehensive rewards including bonuses and benefits.

Benefits

Comprehensive Total Rewards Program

Flexible work/life balance options

Opportunities for professional development

Qualifications

• Strong working knowledge/experience in the financial services industry.
• Proficiency in MS Office including experience using and creating Excel macros.
• Demonstrated ability to work successfully in a fast-paced environment.

Responsibilities

• Ensure timely and accurate acceptance and validation of client instructions.
• Develop an understanding of assigned clients and their unique requirements.
• Identify and resolve recurring problems to ensure corrective actions.

Skills

Client Centricity

Communication

Computer Literacy

Operational Delivery

System Applications

Education

Experience in financial services

Tools

MS Office

Excel macros

Job description

Overview

What is the opportunity?

The Investment Counsellor Services (ICS) Cash Preparation Group is a team of administrators responsible for the timely acceptance, validation and preparation of client instructions before delivery to the Cash Processing Teams for execution. In this role, you will work proactively and collaboratively with other business units and client-facing teams to ensure delivery of positive, client-centric outcomes. Your role involves servicing an assigned group of accounts in accordance with client-specific desk operating procedures. It also requires investigation and queries relating to the processing of instructions by the ICS Cash Prep team. In addition, you will ensure that ICS segment specific requirements are met as well as all related RBCIS policies and procedures.

What will you do?

• Ensure timely and accurate acceptance, validation and preparation of client instructions before delivering to Cash Processing Teams
• Create, review and, where needed, update desk operating procedures and identify and resolve recurring problems to ensure corrective actions and proper procedures are put in place
• Ensure compliance with all policies and procedures currently in place, and identify any gaps in processes that might increase risk and highlight to management for remediation
• Ensure second level review is completed on identified processes within the team and issues or potential problems are immediately escalated to management for resolution
• Develop an understanding of assigned clients and their unique requirements, processes and structures and ensure continuity of client service by providing colleagues with ongoing cross training on accounts and bespoke processes
• Share knowledge with team members to assist in the resolution of more complex problems
• Contribute to the success of the department by supporting and assisting other team members in meeting daily deliverables
• Validate client instructions against ICS segment specific processes and procedures and identify instructions that fall out of normal scope for escalation

What do you need to succeed?

Must haves:

• Strong working knowledge/experience in the financial services industry, specifically in custody and ICS client segment
• Proficiency in MS Office including experience using and creating Excel macros
• Demonstrated ability to work successfully in a fast-paced environment
• Proven client service skills
• Issues escalation and resolution skills
• Ability to communicate effectively with stakeholders
• Solid organizational and time management skills
• Detail oriented

Nice-to-have:

• Knowledge of RBCIS systems, platforms such as TRUST; COMS
• Experience in the financial industry

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Flexible work/life balance options.
• Opportunities to do challenging work.
• Opportunities to take on progressively greater accountabilities.
• Access to a variety of job opportunities across business.

Job Skills

• Client Centricity
• Communication
• Computer Literacy
• Operational Delivery
• System Applications

Additional Job Details

• Address: RBC CENTRE, 155 WELLINGTON ST W: TORONTO
• City: Toronto
• Country: Canada
• Work hours/week: 37.5
• Employment Type: Full time
• Platform: WEALTH MANAGEMENT
• Job Type: Regular
• Pay Type: Salaried
• Posted Date: 2026-01-27
• Application Deadline: 2026-02-10

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

$55,000.00 - $90,000.00

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay range for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC\'s discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging, and opportunity for all.