Self Checkout Attendant

Walmart Canada Corp; Ottawa; On-site; CAD 30,000 - 40,000; Full time

Job summary

A major retail corporation in Ottawa is seeking a Self-Checkout Attendant. You will provide exceptional customer service and assist customers with self-service transactions. Effective communication and organizational skills are essential for ensuring a positive shopping experience. The ideal candidate should be customer-focused and capable of handling cash and technical issues in the self-service area.

Qualifications

• Exceptional customer service skills.
• Ability to educate customers on self-service options.
• Knowledge about responding to EAS alarms.

Responsibilities

• Keep the self-service area neat, clean, and organized.
• Educate customers on the use of self-service options.
• Observe customer activities to determine when assistance is needed.
• Communicate quality checks to customers.
• Handle cash and technical issues.

Job description

Position Summary

Working as a Self-Checkout Attendant at Walmart Canada is a great way to develop your skills in the retail industry. A Self-Checkout Attendant provides exceptional customer service to ensure a positive shopping experience and assists customers processing transactions through the self-service area(s). If you are looking for an exciting job in customer service or retail, working as a Self-Checkout Attendant may be a great fit for you!

What you'll do

1. Keeps the area neat, clean and organized and free of fixtures, unnecessary debris, foreign objects, and liquids.
2. Educates customers on the correct and efficient use of self-service options, when applicable.
3. Promotes company sponsor programs, i.e., credit card service, product protection and charity initiatives, when applicable.
4. Observes the activities of a customer to determine when and if assistance is needed.
5. When self-service interventions and quality checks are required, politely explaining the reasons for the intervention or quality checks while positively reassuring customers that periodic quality checks and interventions are normal protocol when using self-serve checkout options.
6. Demonstrates knowledge about responding to EAS alarms and filling out the "Failure to Deactivate" Log.
7. Calls the Customer Service Manager when the self-service area(s) is low on cash or has a technical issue.
8. Returns Scan & Go scanners to their home after use.

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location: 450 Terminal Ave, Ottawa, ON K1G 0Z3, Canada

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Job ID: R-2307201