Security Supervisor - Full Time Days - 16 York Street (People & Culture)

Paladin Security; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading security service provider is looking for a Shift Supervisor in downtown Toronto. The successful candidate will lead a team, handle emergency situations, and ensure compliance with property regulations while providing excellent customer service. This is a full-time position with competitive pay and benefits.

Benefits

Opportunities for training and professional development

Competitive salary and benefits package

Free uniforms

Security license reimbursement

Dry cleaning & tailoring allowance

Daily pay available

Qualifications

• Must possess a valid Security License for the province of Ontario.
• Certifications in First Aid & CPR required.
• Two doses of COVID vaccine required.

Responsibilities

• Lead a team of security guards.
• Proactively respond to emergency situations.
• Provide exceptional customer service.
• Ensure compliance with property regulations.

Skills

Leadership

Emergency response

Customer service

Communication

Knowledge of security protocols

Education

Valid Security License for Ontario

Valid Standard First Aid & CPR - Level C

Job description

Overview

Paladin Security: Making the World a Safer and Friendlier Place because we CARE! The Paladin Difference starts with our people; we\'re the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Position Details

Position: Shift Supervisor

Site: Cadillac Fairview - 16 York Street

City: Downtown Toronto, ON

Status: Full-Time Days

Hours: Continental Days - 0700-1900

Category: Averaging Agreement Overtime after 88 hours

Pay Rate: $22

Internal Posting Date: Sept 25, 2025

Internal Closing Date: Oct 2, 2025

External Closing Date: Oct 9, 2025

Job Description

Security guards maintain a highly visible and reassuring presence through their assigned patrol and post duties. Security guards are the eyes and ears of the Property and they take steps to ensure that the Manager’s rules and standards for the Property are maintained. By their presence, they act as a deterrent to crime and undesired activity and help to maintain a visibly safe and welcoming environment at the Property.

Job Duties

• Lead a team of 1-3 guards
• Proactively dealing with emergency situations
• Liaise with Site Director and Property Management
• Provide exceptional service to enhance customer experience
• Ensure compliance with the standards, rules and regulations at the Property
• Be proactive in helping everyone have an outstanding customer experience at the Property
• Perform highly visible patrols of assigned patrol areas/zones (by foot), and positively engage with tenants, guests, visitors and employees on an ongoing basis
• Approach guests or visitors at directory boards, within building lobbies, and elsewhere to offer directions or general assistance
• Work closely with the Manager’s other departments at the Property, especially the guest services and tenant services departments, to provide customer service support to tenants, guests, visitors and employees
• Maintain strong knowledge of activities and special events at the Property and assist visitors and guests during their visit
• Assist visitors, guests and tenants’ employees with specific problems, such as safety concerns, requests for directions, escorts, assistance with packages, misplaced vehicles, etc.
• Protect the Property and maintain a safe and welcoming environment
• Enforce the rules and regulations at the Property in a fair and responsible manner
• Report and follow up on hazards and/or deficiencies identified during duty
• Observe and report criminal activity to the police and assist the police upon their arrival
• Assist tenants/merchants respond to crimes that have occurred and ensure appropriate law enforcement authorities are summoned
• Respond to medical emergencies and provide First Aid, CPR, or AED support as necessary until medical professionals arrive
• Prepare written reports using the Manager’s standard report-writing program
• Deal with trespassers and unauthorized persons found on the Property in a fair and safe manner
• Remain prepared to respond to crime, disturbances, and emergencies as per training and procedure
• Facilitate access to restricted areas for authorized persons
• Control vehicle traffic on the Property

Prerequisites

• Valid Security License for the province of Ontario
• Valid Standard First Aid & CPR - Level C (from a WSIB-approved vendor)
• Covid Vaccine two doses

Why choose Paladin?

• Opportunities for training and professional development
• Competitive salary and benefits package
• Free Uniforms
• Security license reimbursement
• Dry cleaning & hemming/tailoring allowance
• Additional perks
• Work today, get paid today—daily pay available

#IND1

Certification Requirements (All)

• Management of Aggressive Behaviour (MOAB)
• Use of Force in Class Training

Additional Information / Benefits

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays

This job reports to the Client Service Manager

This is a Full-Time position 1st Shift, Continental Days - 0700-1900.

Travel is not required

Number of Openings for this position: 1