Security Delivery Professional - Dawson Creek, BC

Intello Technologies Inc.; Toronto; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading technology services provider in Dawson Creek, BC is seeking a Security Delivery Professional to install and repair alarm systems, troubleshoot issues, and educate customers on smart-home solutions. Ideal candidates will have strong customer service skills, a valid driver's license, and technical expertise. Comprehensive training will be provided. This full-time role demands flexibility in working hours, including evenings and weekends.

Benefits

Comprehensive training

Career progression opportunities

Inclusive culture

Accessibility accommodations

Qualifications

• Previous experience providing exceptional customer service.
• Clean and valid Class 5 Driver's Licence.
• Ability to handle physically demanding workload.

Responsibilities

• Install and repair residential and business alarm systems.
• Identify and resolve customer concerns.
• Educate customers on smart-home automation.

Skills

Customer service experience

Computer and networking skills

Problem-solving

Communication skills

Adaptability

Education

Post-secondary education in electronics or IT

Job description

Overview

Security Delivery Professional - Dawson Creek, BC

Location: Dawson Creek, BC, CA

Jobs by Category: Technicians

Status: Full Time

Schedule: Regular

Description

Join our team and what we'll accomplish together

Safety matters to our customers, so it matters even more to us! By using our technology and services, we are making businesses and homes safer and more convenient for our customers. We are bringing the power of technology to life for our residential, business and commercial customers. We’re always pioneering innovative equipment and services to keep our customers safe and you\'ll find yourself solving interesting problems in unique situations every day! At TELUS, we are passionate about putting our Customers First and keeping thousands of residential and commercial customers safe and secure with our dedication to quality installations and superb customer service.

Here’s the impact you’ll make and what we’ll accomplish together

While security and surveillance installations are a large part of our work, this position would also take on jobs that involve much more than just alarm systems and cameras. From smart-home technology implementations to enterprise networking, we are now delivering customized home automation solutions and helping our customers experience a truly connected home or business. Your cleverness with technology and an intuitive problem-solving nature would make you a key member of our team. Challenge yourself with us.

Here's how:

• By using your excellent communication skills and your dedication to building authentic customer relationships to deliver exceptional outcomes
• By installing and repairing complex residential/business alarm systems
• By identifying, analyzing and investigating customer concerns/issues
• By using your strong computer and networking skills to troubleshoot any customer issues
• By taking your passion for smart-home automation and the connected user experience to educate our customers on the possibilities of our technology

Responsibilities

• Install and repair complex residential and business alarm systems
• Identify, analyze and resolve customer concerns/issues
• Troubleshoot customer issues using computer and networking skills
• Educate customers on smart-home automation and connected user experiences
• Collaborate with team and other departments to deliver quality installations and service

Qualifications

What you bring

• Previous experience providing exceptional customer service
• Comfort with solutions-based selling, recommending products and up-selling TELUS services
• Bondable (security clearance and criminal record check required)
• Clean and valid Class 5 Driver's Licence without GDL or restrictions (or provincial equivalent); driver’s abstract required
• Normal colour vision for color-coded wiring
• Ability to handle physically demanding workload (heavy lifting, crawling in confined spaces, all weather)
• Comfort working at heights (ladders, man lifts, scissor lifts)
• Flexibility to work various shifts: days, evenings, weekends, holidays
• Willingness to support customers in BC/AB as needed
• Fluency in English with strong oral and written communication; other languages a bonus
• Pro-activeness, good decision-making, able to work with limited supervision
• Ability to plan, prioritize, adapt in a dynamic environment and collaborate with other departments
• Adherence to safe work practices and safety regulations
• Enthusiasm for continuous learning, high performance, and professional integrity
• Strong interpersonal and team communication skills
• Professional, friendly, positive work ethic
• Ambitious self-starter

Security/alarm installation training will be provided

Great to have

• Post-secondary education in electronics, computers/IT or similar
• Security Systems Technician Trades Qualified (TQ) certification
• Electrical FSR designation
• Previous security/alarm installation experience

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Our team is all about making a connection with our customers and within our communities.

We are honoured to be recognized

1.4M days volunteered in our communities.

3,300 + field service and support team members

1.5 to 4 months of intensive training for new technicians and an award-winning certification program for career progression

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.