Seasonal This Way ONward Sales Associate - New Westminster

Gap Inc.; New Westminster; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading retail company in New Westminster is seeking a Customer Service Associate. You will engage with customers, provide product expertise, and deliver excellent service while promoting brand loyalty. Ideal candidates are good communicators and effective problem solvers who can utilize technology and handle customer interactions professionally.

Qualifications

• Good communicator with the ability to utilize technology effectively.
• Able to handle customer interactions professionally.
• Problem solver focused on continuous improvement.

Responsibilities

• Engage customers by providing excellent customer service.
• Assist customers with merchandise and style suggestions.
• Promote loyalty by educating customers about programs.

Skills

Customer service skills

Communication skills

Problem-solving skills

Job description

About the Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

Responsibilities

• All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
• Promote loyalty by educating customers about our loyalty programs
• Leverage omni channel offerings to deliver a frictionless customer experience
• Support sales floor, fitting room, check out, and back of house processes, as required
• Courteous and responsive to internal/external request
• Exchange and verifies job related information to provide support

Who You Are

• Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
• Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
• Able to handle customer interactions and potential issues/concerns courteously and professionally
• Use basic information-gathering skills to solve problems
• Ability to learn procedural knowledge acquired through on- the-job training