Seasonal Tax Expert - Work From Home - Canada

Intuit Inc.; Remote; CAD 60,000 - 80,000; Part time

Job summary

A global financial technology company is seeking tax experts to assist customers using TurboTax products. You will help clients navigate their tax returns, provide guidance, and research complex tax situations. Ideal candidates will have a minimum of two years of experience in tax preparation and strong customer service skills. This position requires proficiency in English and the ability to work a flexible schedule, offering a competitive hourly pay range based on experience and location.

Benefits

Competitive compensation package

Cash bonus opportunities

Equity rewards and benefits

Qualifications

• Minimum 2+ years of paid professional tax preparation experience.
• Experience using tax software for complex returns.
• Excellent customer-service skills for professional interactions.

Responsibilities

• Help customers complete their taxes using TurboTax products.
• Research and deliver accurate tax answers to customers.
• Document interactions for maintaining accurate records.

Skills

Tax expertise

Effective communication

Complex problem solving

Research/resourcefulness

Technical acumen

Job description

Job Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Responsibilities

• Help customers complete their taxes using Intuit TurboTax products. This includes providing tax guidance and reviewing personal tax returns for customers completing the return on their own, full‑service return preparation, and managing product/software inquiries.
• Utilize government websites, professional resources, and team expertise to research and deliver the correct answer to the customer in terms they will understand.
• Interact with customers via our state‑of‑the‑art video communication software and document your interactions to maintain accurate records.

Qualifications

• Minimum 2+ years of paid professional tax preparation experience.
• Experience utilizing professional tax software to prepare and file personal tax returns, including those with complex elements such as employment, self‑employment, rental income, investments, T1135 forms, foreign income, and various credits and deductions.
• Passionate about helping clients navigate the complexities of taxation and committed to enhancing our brand by delighting customers.
• Excellent customer‑service skills and ability to interact with customers professionally, friendly, and confidently via video and audio tools.
• Willingness and availability to work a flexible schedule with a minimum of 20 hours per week.
• Proficiency in English; seasonal tax experts interact directly with clients across Canada.
• Ability to provide your CRA RepID for use of CRA Represent a Client service upon successful onboarding.

Additional Asset Qualifications

• Experience preparing Business Tax (T2) returns.
• Experience preparing Quebec Tax (TP1) returns.

Skills & Abilities

• Tax expertise – fundamental understanding of tax laws and concepts; proactive learning of changes.
• Effective communication – strong written and verbal skills; active listening to build empathy.
• Complex problem solving – take ownership and resolve or appropriately escale issues timely.
• Research/resourcefulness – curiosity, continuous learning, confidence in following procedures and finding resources.
• Technical acumen – willingness to learn necessary tools; basic troubleshooting ability.

Compensation & Benefits

Competitive compensation package with strong pay‑for‑performance rewards. The expected base pay range for this position is:

• PEI: $24.50/hour – $33.50/hour
• BC: $24.50/hour – $33.50/hour
• Nova Scotia: $24.50/hour – $33.50/hour

This position is eligible for cash bonus, equity rewards, and benefits, in accordance with applicable plans and programs. Pay offered is based on factors such as job‑related knowledge, skills, experience, and work location. Intuit conducts regular comparisons to drive ongoing pay equity across ethnicity and gender categories.