Seasonal Retail Sales Associate, Full Time - Richmond Centre

Gap Inc.; Richmond; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading retail company in Metro Vancouver is looking for a Customer Service Associate to engage and connect with customers. You will provide exceptional service, promoting brand loyalty while supporting store operations. The ideal candidate is customer-focused, communicates well, and thrives in a fast-paced environment. Flexibility in scheduling is essential.

Qualifications

• Strong communication skills to interact effectively with customers.
• Customer-focused approach to enhance the shopping experience.
• Ability to adapt to a fast-paced retail environment.

Responsibilities

• Engage and connect with customers by providing excellent service.
• Support store operations and maintain a clean work area.
• Utilize retail technology effectively.

Skills

Good communication

Customer focus

Problem-solving

Retail technology usability

Flexibility in scheduling

Job description

About the Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

What You\'ll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment
• Promote loyalty by educating customers about our loyalty programs
• Seek out and engage with customers to drive sales and service using suggestive selling
• Enhance customer experience using all omnichannel offerings
• Be accountable to personal goals which contribute to overall store goals and results
• Support sales floor, fitting room, cash wrap, back of house, as required
• Maintain a neat, clean and organized work center
• Handle all customer interactions and potential issues/returns courteously and professionally
• Execute operational processes effectively and efficiently

Who You Are

• A good communicator with the ability to effectively interact with customers and your team to meet goals
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers
• Passionate about retail and thrive in a fastpaced environment
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts
• Able to utilize retail technology
• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs