Seasonal Guest Experience Representative

OMERS; Calgary; On-site; CAD 30,000 - 60,000; Full time

Job summary

A global real estate company in Calgary is looking for a Seasonal Guest Services Representative. This role involves assisting shoppers, answering inquiries, and supporting promotional events. Candidates should have exceptional customer service skills and a comfort with technology, particularly Microsoft Teams and office software. The position requires availability on weekends and offers a chance to be part of a unique workplace culture.

Qualifications

• Experience in a similar position required.
• Ability to manage technology comfortably.
• Work available Friday to Sunday.

Responsibilities

• Respond to shopper inquiries professionally and knowledgeably.
• Support the Centre’s gift card program.
• Assist with promotional events and tasks.

Skills

Exceptional customer service skills

Technology proficiency (Microsoft Teams, iPads)

Microsoft Office (Excel and Word)

Oral and written communication

Attention to detail

Problem solving

Ability to prioritize workload

Tools

Microsoft Teams

Gift Card Selling Software

Job description

Overview

Choose a workplace that empowers your impact.

Join a global workplace where employees thrive. One that embraces diversity of thought, expertise and passion. A place where you can personalize your employee journey to be — and deliver — your best.

We are a leading global real estate investor, developer and manager. We combine our capital with our capabilities to create real estate that strengthens economies and communities. By prioritizing people, partnerships and places, we generate meaningful returns for OMERS members, enhance value for our capital partners and create a brighter world for our customers.

Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work.

Don’t just work anywhere — come build tomorrow together with us.

Know someone at OMERS or Oxford Properties? Great! If you’re referred, have them submit your name through Workday first. Then, watch for a unique link in your email to apply.

We are currently looking to add a Seasonal member to our team! At Oxford, our culture is truly one of a kind. Across business lines and around the world, we embrace the complex and tackle opportunities with speed and agility. We are ambitious and humble, forward looking and service-focused. We get stuff done, and have fun doing it! We take great pride in contributing to the communities where we live. We believe that what is good for the environment is good for business.

The Seasonal Guest Services Representative will act as the representative for the mall enthusiastically promoting the center, its stores, programs, and services. The Guest Services Representative will report to Guest Services Supervisors.

Responsibilities

• Respond to shopper’s requests and inquiries, via telephone, email, web chat, or in-person, in a professional, knowledgeable, and friendly manner.
• Maintain a thorough knowledge of the Centre’s services, stores and locations, and upcoming special events and promotional services.
• Support the Centre’s gift card program including handling large amounts of cash, credit and Interact payments, and reconciling receipts.
• Complete administrative tasks and conduct all service functions related to the Guest Experience Desk.
• Assist with promotional and special events as required.
• Provide gift wrapping for customers and assist with other related duties.
• Calmly handling potentially stressful situations with integrity and a sense of empathy.
• Handle computer systems, finances and data entry with equal ease and efficiency.

Experience and Qualifications

• Experience in a similar position with exceptional customer service skills.
• Ability to comfortably deal with technology such as Microsoft Teams, Gift Card Selling Software, setting up and managing iPads, troubleshooting Wifi problems, and managing multiple accounts to different services.
• Intermediate skills in Microsoft Office (Excel and Word).
• Excellent oral and written communication skills.
• Strong attention to detail and problem solving skills.
• Ability to prioritize workload and handle competing priorities and deadlines.
• Ability to work Friday, Saturday, and Sunday.

Oxford's purpose is to strengthen economies and communities through real estate.

Our people-first culture is at its best when our workforce reflects the communities where we live and work — and the customers we proudly serve.

From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition programs.