Seasonal Guest Experience Concierge – Jasper

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading luxury rail company is seeking a Guest Experience Concierge in Jasper, Alberta, from March to October. This role involves assisting guests with travel-related needs, delivering exceptional customer service, and maintaining high cleanliness standards at Stations. The ideal candidate should possess a valid driver's license, experience in hospitality, and strong communication skills. The position is safety-sensitive, offering an hourly wage of $25.05 with various perks including health care spending and discounts.

Benefits

Health Care Spending Account

Friends and family rail tickets discount

Two complimentary rail passes annually

Qualifications

• Valid AB or BC Driver’s License with a safe driving record.
• Second language is an asset.
• Strong written and verbal communication skills.
• Energetic and motivated to provide excellent guest service.

Responsibilities

• Assist guests with check-in, boarding passes, and travel queries.
• Handle special requirements for guests with mobility challenges.
• Communicate effectively with internal teams and external partners.
• Ensure high cleanliness standards at guest areas.

Skills

Customer service

Problem solving

Public speaking

Attention to detail

Education

Experience in tourism or hospitality

Tools

CRM systems (Salesforce)

Microsoft Office (Outlook, Word, Excel, Teams)

Job description

A leading luxury rail company is seeking a Guest Experience Concierge in Jasper, Alberta, from March to October. This role involves assisting guests with travel-related needs, delivering exceptional customer service, and maintaining high cleanliness standards at Stations. The ideal candidate should possess a valid driver's license, experience in hospitality, and strong communication skills. The position is safety-sensitive, offering an hourly wage of $25.05 with various perks including health care spending and discounts.