Seasonal Customer Service Representative (Remote)

Concentrix; Cambridge; Remote; CAD 30,000 - 60,000; Full time

Job summary

A customer service leader is seeking an experienced representative to provide inbound support in a remote work setting. Candidates should have a minimum of 1 year in customer service, be available for flexible shifts, and maintain a distraction-free home environment. This role offers competitive pay, performance-based incentives, and opportunities for career advancement. A supportive workplace promotion of diversity and inclusion is prioritized.

Benefits

Performance-based incentives

Paid training

Comprehensive benefits including medical, dental, and vision insurance

Qualifications

• Minimum of 1 year of customer service experience.
• Open availability for work shifts.
• Ability to maintain a quiet, distraction-free work environment at home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Help customers resolve basic technical issues.
• Track, document, and retrieve information in databases.

Skills

Customer service experience

Fast-paced multi-tasking

Strong computer navigation skills

Education

High school diploma or GED

Job description

Overview

Employer Industry: Customer Service and Support

Why consider this job opportunity

• Salary range of $16-$18/hr, plus performance-based incentives
• Paid training and opportunities for career advancement within the organization
• Flexible work-from-home environment
• Comprehensive benefits including medical, dental, and vision insurance
• DailyPay enrollment option for early access to wages
• Supportive workplace culture that promotes diversity, equity, and inclusion

Responsibilities

• Provide inbound customer support using a call flow guide
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences with a positive attitude

Qualifications

• Minimum of 1 year of customer service experience
• Open availability for work shifts
• High school diploma or GED
• Ability to maintain a quiet, distraction-free work environment at home
• Proficiency in fast-paced multi-tasking and strong computer navigation skills

Preferred Qualifications

• Experience with various technologies and eagerness to learn new tools
• Access to a desktop or laptop for PC and internet testing
• High-speed internet connection (no wireless/hotspots or satellite)

#CustomerService #RemoteWork #CareerGrowth #InclusiveWorkplace #JobOpportunity

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