Seasonal Associate (Stock, Order Fulfillment)

Holt Renfrew; Vancouver; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading luxury retailer in Metro Vancouver is hiring Seasonal Associates. You will be responsible for order fulfillment and stock management, ensuring a high standard of service. Candidates should be passionate about customer service and able to work various shifts during the holiday season. This role offers competitive pay and valuable training opportunities.

Benefits

Seasonal employee discount

On-the-job training

Fun & friendly atmosphere

Qualifications

• Passionate about the brand and customer service.
• Ability to work in a fast-paced environment.
• Demonstrated teamwork skills.
• Ability to stand for periods of time and move between the store and back-office.
• Ability to work a variety of shifts including weekends during the holiday season.

Responsibilities

• Manage Customer Transfer Sale and online orders.
• Package and inspect all client orders.
• Process customer returns and issue refunds.
• Keep stock areas neat and organized.
• Execute and send client transfer requests.

Skills

Customer service

Teamwork

Ability to lift 30 lbs

Organizational skills

Job description

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

Seasonal Associate (Stock, Order Fulfillment)

Who are we?

Holt Renfrew is Canada's leading luxury retailer, offering designer apparel, footwear, accessories, and beauty products from the world’s most prestigious fashion houses, for both women and men. Join us at stores nationwide, where we aim to make your every visit an inspired and distinct experience in luxury fashion.

What we are hiring for in our stores

We’re hiring for Seasonal Associates, Order Fulfillment & Stock Movement who will be responsible for accurately processing customer orders and maintaining organized stock operations. This role ensures timely order fulfillment, efficient merchandise movement, and a seamless luxury shopping experience while supporting sales and upholding high standards of service and operational excellence.

What we offer

• Competitive pay rate between $18- $20/ hour, based on experience
• 0 – 39 hours per week
• Seasonal employee discount
• A fun & friendly atmosphere with on- the – job training provided

What you will be doing

Order Fulfillment

• Accurately manage Customer Transfer Sale (CTS) and online orders: produce pick lists, organize picking routes, and process shipping confirmations promptly
• Package and inspect all client orders, checking product quality, labels, and footwear pairs before shipping
• Process customer returns by tracking, inspecting merchandise for resalable condition, and issuing refunds
• Maintain system updates, monitor order notifications, and ensure timely action on all orders
• Track fulfillment rates, update cancellation reports, and replenish Wrap & Pack supplies as needed

Stock Movement

• Keep stock areas neat, organized, and safe
• Receive merchandise onto the selling floor and assist with stock recovery and fixture moves
• Process price changes, markdowns, returns to vendor, and consolidations on schedule
• Execute and send client transfer requests on the same day; deliver items to shipping and alterations when required
• Follow all Health & Safety policies

Requirements

• Passionate about the brand and customer service
• Ability to work in a fast-paced environment
• Demonstrated teamwork skills
• Ability to stand for periods of time, moving between the store and back-office areas and ability to lift up to 30 lbs, ability to use a ladder, move display items, as required
• Ability to work a variety of shifts including mornings/afternoons/evenings/ weekends during the holiday season between October 27th and January 10th
• Opportunity for additional overnight shifts available during Black Friday peak sales week, on a first come, first served/ volunteer basis. Overnight shift premium pay rates will be offered.

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [e-mail] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Hiring Range / Échelle salariale à l’embauche : $17.85 - $18.00 / 17,85$ - 18,00$ (per hour / de l’heure) Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, and our coveted employee discount. / La rémunération finale pour ce poste sera déterminée sur la base des compétences uniques du candidat, de son expertise, de ses qualifications individuelles et de l'évaluation de sa contribution au poste à l’issue de la procédure d’entrevue. La fourchette indiquée est la fourchette de départ pour ce poste. Les offres peuvent varier en fonction de l’expérience, des qualifications, du rendement et des conditions du marché local. Nous nous efforçons d'offrir une rémunération compétitive qui corresponde à la contribution du candidat à notre équipe, ainsi qu'un ensemble complet de garanties, d’avantages attrayants, de cotisations de retraite assorties par l'employeur, de primes d'encouragement et notre très convoitée remise d'employé.