Seasonal Alpine Guest Experience Agent

The Fairmont Jasper Park Lodge; Remote; CAD 30,000 - 60,000; Full time

Job summary

A prestigious resort in Jasper is looking for a Guest Experience Agent to provide exceptional service to guests at the Columbia Icefield. In this seasonal role, you will facilitate guest arrivals, offer information on local attractions, and assist with ticket validation for tours. The ideal candidate will possess strong organizational skills, enjoy outdoor work in varying weather, and have a passion for guest service. This position offers an hourly wage of $18.50 and a supportive, team-oriented culture with opportunities for career growth.

Benefits

Career growth opportunities

Supportive team-oriented culture

Work-life balance benefits

Qualifications

• Previous guest service and cash handling experience is an asset.
• Ability to think on your feet, problem-solve, and maintain a positive attitude.
• Prepared for all-season weather.

Responsibilities

• Direct guests through parking and arrival areas.
• Educate guests on attractions and guide purchasing process.
• Validate tickets for tours and adventure activities.

Skills

Organizational skills

Time-management skills

Guest-service mindset

Problem-solving

Conflict-resolution skills

Job description

A prestigious resort in Jasper is looking for a Guest Experience Agent to provide exceptional service to guests at the Columbia Icefield. In this seasonal role, you will facilitate guest arrivals, offer information on local attractions, and assist with ticket validation for tours. The ideal candidate will possess strong organizational skills, enjoy outdoor work in varying weather, and have a passion for guest service. This position offers an hourly wage of $18.50 and a supportive, team-oriented culture with opportunities for career growth.