Scrum Master/Agile Project Manager

Cynet systems Inc; Calgary; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading technology firm in Calgary, Alberta, is seeking a seasoned Technical Program Manager with over 10 years of experience, focusing on the delivery of complex digital programs. This role requires strong stakeholder engagement and a deep understanding of Agile methodologies. Candidates should have a Bachelor’s degree in Computer Science and expertise in managing client-facing digital platforms. The position emphasizes a user-centric approach while delivering measurable outcomes across various technology stacks.

Qualifications

• 10+ years in technical program management, preferably in financial services.
• 5+ years in client-facing digital platforms.

Responsibilities

• Own end-to-end delivery of complex digital programs.
• Collaborate with multiple cross-functional teams.
• Translate business requirements into technical deliverables.
• Lead Agile ceremonies and manage backlogs.
• Proactively identify delivery risks and manage mitigation.
• Champion user-centric design and improvements in client satisfaction.
• Define KPIs and track program health.

Skills

Digital transformation understanding

API ecosystems knowledge

Cloud-native architectures

Agile/Scrum expertise

JIRA and Confluence expertise

DevOps pipeline knowledge

Excellent communication skills

Stakeholder management skills

Education

Bachelor’s degree in Computer Science

MBA or PMP/CSM certification

Tools

JIRA

Confluence

Job description

Job Description

Responsibilities

• Program Leadership: Own end-to-end delivery of complex digital programs, from ideation through execution, across multiple product lines and technology stacks.
• Stakeholder Engagement: Collaborate with Product Owners, UX Designers, Engineering Leads, Compliance, and Wealth Advisors to define and prioritize digital capabilities.
• Technical Oversight: Translate business requirements into technical deliverables, ensuring alignment with enterprise architecture, data privacy, and cybersecurity standards.
• Agile Governance: Lead Agile ceremonies, manage backlogs, and ensure sprint goals are met across distributed teams.
• Risk & Compliance: Proactively identify delivery risks, manage mitigation plans, and ensure adherence to regulatory and internal controls.
• Client Experience Focus: Champion user-centric design and measurable improvements in client satisfaction, engagement, and adoption.
• Metrics & Reporting: Define KPIs, track program health, and present executive-level updates on progress, risks, and outcomes.
• Squad Management: should have hands on experience in Squad Management, Estimation Management, Resource Utilization Management.

Qualifications

• Experience: 10+ years in technical program management, preferably in financial services or fintech; 5+ years in client-facing digital platforms.
• Education: Bachelor’s degree in Computer Science, Engineering, or related field; MBA or PMP/CSM certification a plus.

Skills

• Strong understanding of digital transformation, API ecosystems, and cloud-native architectures.
• Proven ability to manage multi-million dollar programs with cross-functional teams.
• Expertise in Agile/Scrum, JIRA, Confluence, and DevOps pipelines.
• Excellent communication and stakeholder management skills.
• Familiarity with regulatory frameworks (SEC, Client) and data governance.

Preferred Attributes

• Experience with platforms like E*TRADE, Shareworks, or Brokerage Online.
• Passion for delivering intuitive, secure, and scalable digital experiences.
• Ability to thrive in a fast-paced, matrixed environment with evolving priorities.