Scheduling Coordinator

S.R.T. MedStaff; Toronto; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading healthcare agency in Toronto is looking for a Scheduling Coordinator to design patient care schedules, manage service requests, and ensure patient satisfaction. The ideal candidate has strong customer service abilities, effective communication skills, and experience in a customer service or call center environment. University education preferred.

Benefits

Competitive salary

Comprehensive benefits package

RSP matching program

Employee perks and appreciation events

Qualifications

• Previous experience in a customer service or call center setting.
• Experience as a Scheduling Coordinator or similar roles is an asset.
• Proficiency in medical terminology and a second language is a plus.

Responsibilities

• Set up patient care service by scheduling accordingly.
• Manage incoming requests and high volume of calls.
• Adjust patient schedules and share information as needed.
• Obtain feedback and liaise with agency staff.

Skills

Customer service skills

Communication skills

Organizational skills

Problem-solving skills

Ability to learn quickly

Education

University degree or post-secondary education

Tools

Microsoft Office applications

Job description

About S.R.T. MedStaff

S.R.T. MedStaff has been a trusted leader in the health care community since 1981, hiring client service coordinators, personal support workers, registered nurses, registered practical nurses, and supervisors. Come work for an agency that truly values and supports its staff!

Why Join S.R.T. MedStaff?

S.R.T. MedStaffprovides diverse opportunities and strong career path development in a variety of professional streams, along with excellent salary and benefits such as:

• Permanent full-time position in a reputable healthcare agency
• Extensive customer service experience and ongoing education about patient care services
• RNAO Best Practice Spotlight Organization
• Accredited by Accreditation Canada with Exemplary Status
• Competitive salary
• Weekly direct deposit
• Benefits package
• RSP matching program
• Perkopolis member
• Employee perks
• Staff appreciation events
• Supportive team environment

Job Summary

We are currently looking for Scheduling Coordinators to join our dynamic team in the heart of Toronto Downtown. Reporting to the Senior Manager of Client Services, the Scheduling Coordinator plays a critical role in ensuring appropriate scheduling for patients and evaluating ongoing patient satisfaction.

Responsibilities

• In collaboration with the patient/family/caregiver help set up patient care service by scheduling PSWs according to their geographical area/availability/skill set/language, etc.
• Manage incoming requests to initiate service from referral sources and private patients.
• Manage a high volume of incoming phone calls from patients, field staff, hospital clients, LHINs, etc. regarding service requests/changes and general inquiries.
• Adjust patient schedules and share information with those in the patient’s circle of care, as needed for the delivery of service.
• Manage calls pertaining to patient feedback.
• Obtain information on patient issues/concerns and forward to a manager/supervisor as per agency protocol.
• Liaise with agency supervisors and other staff to communicate patient and/or agency information.

Qualifications

• University degree or post-secondary education preferred.
• Previous work experience in a customer service setting and/or call center setting.
• Strong customer service and communication skills, both verbal and written.
• Experience working as a Scheduling Coordinator, Client Services Coordinator, or Client Care Coordinator is considered an asset.
• Effective organizational and problem solving skills with ability to prioritize tasks.
• Ability to learn quickly and adapt in a multitasking, fast-paced, and changing environment.
• Proficiency with Information Technology: Microsoft Office applications and Internet.
• Medical terminology and a second language are considered assets.

We thank you for applying to S.R.T. MedStaff. We will review all applications. Only those applicants selected for further discussion will be contacted. S.R.T. MedStaff is committed to creating an inclusive and diverse work environment and meeting the needs of persons with disabilities. If you require any accommodation in the application process, please let us know in advance.

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