Scheduling Administrator

HKA Enterprises; Remote; CAD 60,000 - 80,000; Part time

Job summary

A global workforce solutions firm is looking for a part-time Scheduling Administrator who will handle workforce assignments, manage emergency calls, and monitor field operations. The role requires analytical and problem-solving skills, as well as independent judgment in a fast-paced environment. Applicants must have a HS/GED and the position will be remote after training in New Brunswick. Competitive pay of up to $24.00 per hour based on experience.

Qualifications

• Ability to handle calls requiring research and follow-up.
• Comprehensive knowledge of field operation workflow.
• Skills to assess emergency calls and allocate resources effectively.

Responsibilities

• Assign and route workloads for field service personnel.
• Handle inbound customer and emergency calls.
• Monitor workflow for service technicians.

Skills

Problem-solving skills

Analytical skills

Judgment

Human relations skills

Education

HS/GED

Job description

Scheduling Administrator (Part-Time, Remote)

Mobility: onsite for training and then virtual

Pay: Up to $24.00 per hour DOE

Work hours of Requested Position: 22+ PART TIME –Fully Remote after training The expected hours after training could exceed 36 if the contingent worker is available. The required hours are 7:00 AM to 6:00 PM on weekends and 7:00 AM to 4:00 PM on holidays. Additionally, training will be conducted five days a week in the office.

Position Purpose: The Service Scheduling Administrator (SSA) is responsible for assigning, routing, and adjusting workloads of field service personnel in daily operations for all customer service and company committed work. The SSA answers a variety of inbound technicians, first responders, and emergency customer calls. This position should be able to handle calls that may require additional research and follow-up. The SSA must be analytical, use judgment, and have problem-solving skills that resolve customer inquiries in a timely and accurate manner. This position covers after-hours technician support and maintains 24/7/365 coverage of customer emergency calls.

Nature and Scope: The Planning & Progression department is a centrally led and regionally-executed operation responsible for receiving, routing and assigning all orders for the Natural Gas Business Unit. This position requires comprehensive knowledge of field operation workflow and independent judgment to optimize workloads when the operational environment changes. This position will require the ability to assess the nature of service call or emergency and employ appropriate human relations skills to fulfill the accountabilities in a competent manner. Responsible for scheduling service work and emergency response to a 3-state service area which operates on a 24/7/365 schedule. On average, receives approximately 56,000 emergency calls on an annual basis. Responsible for monitoring workflow for approximately 350 Service Technicians.

Education Requirement: HS/GED

Additional Information

HKA Enterprises is a global workforce solutions firm. If you’re seeking a new career opportunity or project experience, our recruiters will work to understand your qualifications, experience, and personal goals. At HKA, we recognize the importance of matching employee goals with those of the employer. We strive to seek credibility, satisfaction, and endorsement from all of our applicants. We invite you to take time and search for the next career experience with us! HKA is an EEO Employer who participates in the US Citizenship and Immigration Services E-Verify Program.

April Shelton is a senior recruiter with more than 25 years in the industry. April specializes in nuclear, power, and energy engineering. Her advice to job seekers is "Always have an updated resume. Don’t reply to a job posting if you are not fully qualified. If you use a cell phone as your primary contact, make sure it is professional and doesn’t have a song playing or an unprofessional voicemail message."