SAP Technical Quality Manager

SAP SE; Toronto; Hybrid; CAD 100,000 - 150,000; Full time

Job summary

A global leader in enterprise applications is looking for a Technical Quality Manager in Toronto, Canada. This position involves leading premium engagement programs, supporting customer needs, and executing engagement planning. The ideal candidate will have 5-8+ years in SAP solutions, strong architectural expertise, and excellent facilitation skills. Join a company committed to innovation, inclusion, and personal growth, with a competitive salary ranging from CAD 100,000 to CAD 150,000.

Benefits

Great benefits

Continuous learning opportunities

Supportive team environment

Qualifications

• 5-8+ years of experience with SAP’s Enterprise Solutions, Industry Solutions, and Platform Solutions.
• Experience leading design and change management projects.
• Experience with Pre-sales, Solutioning, and Customer Retention.

Responsibilities

• Lead Premium Engagement program.
• Support engagement planning of Premium Engagement services.
• Proactively identify risks and develop mitigation strategies.

Skills

SAP business and technical solution architecture expertise

Facilitation skills

Negotiation skills

De-escalation skills

Education

Bachelor or Master’s STEM Degree

Tools

SAP HANA

S/4 HANA

SAP Business Technology Platform

Job description

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

SAP Technical Quality Manager

What you’ll do

As the TQM, you will:

• Lead Premium Engagement program
• Support or execute analysis of customer situation/requirements, including business requirements, program/project, IT, transformational, architecture, development, infrastructure, and operational topics
• Support or execute engagement planning of Premium Engagement services to customer situation/requirements, solutions, create a value proposition, secure customer alignment, including working with the account team, expert engagement engineer, solution or industry experts, partners, executive sponsors, or delivery support teams
• Support engagement quality and execution of Premium Engagement services, including governance, top issue/escalation management, executive reporting & presentations, resource staffing, contract management, and services delivery
• Execute engineering services or resources for end-to-end projects or focused phased activities, including design, optimization, assessment, technical integration, validation, operations, escalations, empower training, and workshops
• Proactively identify risks and develop mitigation strategies.

What you bring

• Strong SAP business and technical solution architecture expertise.
• 5-8+ years of experience with SAP’s Enterprise Solutions, Industry Solutions, Platform Solutions, SaaS Solutions, Third-Party Technologies, or Partner Technologies.
• Experience with SAP HANA, S/4 HANA, or SAP Business Technology Platform preferred.
• SAP project management, value management, and quality management practices
• Experience leading design, implementation, and change management projects
  • Experience with Pre-sales, Solutioning, Procurement, Contract Lifecycles, Contract Renewals, and Customer Retention experience
• Experience working with c-levels, senior leaders, influencers, and trusted advisors
• Strong facilitation, negotiation, and de-escalation skills
• Bachelor or Master’s STEM Degree: Science, Tech, Engineering, Math or equivalent experience in the field of technology

Meet your team

SAP Technical Quality Manager works with customers with Premium Engagement contracts and is responsible for the overall delivery of contracted services.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e‑mail with your request to Recruiting Operations Team: [e-mail].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 100000-150000 (CAD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through this selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 444830 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 70% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

Job Segment: ERP, SAP, Quality Manager, Solution Architect, Cloud, Technology, Quality