Salesforce Business Analyst_Canada

Cloud SynApps Inc.; Mississauga; On-site; CAD 90,000 - 120,000; Full time

Job summary

A technology solutions company is seeking a bilingual Salesforce Business Analyst in Mississauga, Canada. This role involves bridging business needs with Salesforce solutions, gathering requirements, designing configurations, and collaborating with stakeholders. The ideal candidate has 8-10 years of relevant experience and must be fluent in both French and English. Salesforce certifications are a plus, and Agile experience is preferred.

Qualifications

• 8-10 years of experience working as a Salesforce Business Analyst.
• Strong understanding of the Salesforce platform, including Sales Cloud and Service Cloud.
• Proven ability to gather and analyse complex business requirements.

Responsibilities

• Gather, document, and analyse business requirements from stakeholders.
• Translate business requirements into technical specifications.
• Design and configure Salesforce features.

Skills

Business requirements analysis

Salesforce configuration

Data analysis

Bilingual French and English

Stakeholder communication

Education

Bachelor’s degree in business administration, Computer Science, or related field

Tools

Salesforce

Job description

Position Overview

We are seeking a bilingual (French and English) Salesforce Business Analyst to join our team in Canada. The ideal candidate will play a critical role in bridging business needs with Salesforce solutions, ensuring that system capabilities align with organisational objectives. This role involves gathering and analysing requirements, designing scalable Salesforce configurations, and collaborating closely with developers, administrators, and stakeholders to deliver impactful business outcomes. The Salesforce Business Analyst will also support ongoing system enhancements, conduct user training, and champion best practices to maximise the value of Salesforce across the organisation.

Key Responsibilities

• Gather, document, and analyse business requirements from stakeholders across different departments.
• Translate business requirements into technical specifications and Salesforce solutions.
• Design and configure Salesforce features such as custom objects, fields, workflows, and validation rules.
• Collaborate with Salesforce developers and administrators to implement solutions and enhancements.
• Conduct user training sessions and create training materials as needed.
• Perform data analysis and data migration activities.
• Provide ongoing support and maintenance of Salesforce applications.
• Stay current with Salesforce releases, features, and best practices.
• Identify opportunities for process improvement and efficiency gains using Salesforce capabilities.

Requirements

• Bachelor’s degree in business administration, Computer Science, Information Systems, or a related field.
• 8-10 years of experience working as a Salesforce Business Analyst.
• Strong understanding of the Salesforce platform, including Sales Cloud and Service Cloud.
• Proven ability to gather and analyse complex business requirements.
• Experience with Salesforce configuration and customisation (e.g., workflows, process builder, validation rules).
• Familiarity with data management and integration concepts.
• Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.
• Bilingual proficiency in French and English is mandatory.
• Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Platform App Builder) are a plus.
• Experience working in an Agile environment is preferred.