Salesforce Admin & Analyst (Intermediate) Service Cloud Pro

Finney-Taylor Consulting Group Ltd.; Calgary; On-site; CAD 70,000 - 90,000; Full time

Job summary

A consulting firm in Calgary is looking for a Salesforce Administrator/Analyst to manage and resolve Salesforce tickets. The ideal candidate has 3–5+ years of Salesforce experience, solid knowledge of Service Cloud, and a strong understanding of security mechanisms. You will own tickets end-to-end and make governance changes while advising business users. This role requires certification in Salesforce Administration or progress towards it. Please send your resume for consideration.

Qualifications

• 3–5+ years of hands-on Salesforce experience in Administrator/Analyst role.
• Experience with Service Cloud features including Cases, Queues, and Others.
• Strong understanding of Salesforce security: Profiles, Permission Sets, and more.

Responsibilities

• Manage and resolve Salesforce Service Desk tickets.
• Perform troubleshooting, analysis, and configuration changes.
• Act as a trusted advisor to business users on Salesforce.

Skills

Salesforce experience

Service Cloud

Salesforce security

IT Service Desk experience

Hands-on experience with ticketing systems

Flows and automation

Education

Salesforce Administrator (ADM-201) certification

Tools

Jira

Azure DevOps

ServiceNow

Job description

A consulting firm in Calgary is looking for a Salesforce Administrator/Analyst to manage and resolve Salesforce tickets. The ideal candidate has 3–5+ years of Salesforce experience, solid knowledge of Service Cloud, and a strong understanding of security mechanisms. You will own tickets end-to-end and make governance changes while advising business users. This role requires certification in Salesforce Administration or progress towards it. Please send your resume for consideration.