Sales Support Specialist

Manpower Canada; Markham; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading workforce solutions company is seeking a Sales Support Specialist to collaborate with Sales Managers and enhance customer support. You will manage order entry, resolve customer issues, and support sales growth. The ideal candidate has a Bachelor’s degree, a minimum of 3 years in customer service or sales, and is proficient in MS Office and SAP. This role is pivotal in ensuring compliance, efficiency, and customer satisfaction.

Qualifications

• Minimum 3 years of experience in customer service or sales.
• Must possess strong oral and written communication skills.
• Proficiency in MS Office and knowledge of SAP required.

Responsibilities

• Support sales growth in assigned geographic areas.
• Handle customer inquiries and prepare quotes.
• Coordinate order management from entry to invoicing.

Skills

Customer service experience

Sales support

Analytical ability

Problem-solving skills

Communication skills

Education

Bachelor’s degree or diploma

Tools

MS Office

SAP

Job description

What’s the Job?

Pay Rate-$25.6/hr
12 Month Contract
Interview Process: 1 virtual interview with Manager

About the Role

As a Sales Support Specialist, you will collaborate closely with your territory’s Sales Managers to drive growth and ensure exceptional customer support. This role involves managing order entry and administration, resolving issues using established procedures, and maintaining strong customer relationships. You’ll work within a structured framework and predefined processes, ensuring compliance and efficiency.

Key Responsibilities

• Support sales growth in assigned geographic areas to achieve financial targets.
• Perform operational activities: account creation, item setup, and E-commerce order management.
• Presales Support (ITO): Handle customer inquiries and prepare quotes.
• Order Management (OTR): Coordinate pre-order booking, order entry, and management through shipment and invoicing.
• Provide finance support: resolve billing disputes, credit memos, collections, and payment issues.
• Identify and implement continuous improvement opportunities to enhance customer satisfaction and productivity.
• Work toward predefined KPIs and performance metrics.

Qualifications

• Bachelor’s degree or diploma from an accredited institution.
• Minimum 3 years of experience in customer service or sales.
• Strong oral and written communication skills.
• Proficiency in MS Office; knowledge of SAP required.

Preferred Skills

• Experience in field activities, Sales Support, or Salesforce.
• Analytical ability and problem-solving skills.
• French language proficiency (asset).
• Supply chain or manufacturing environment experience.

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.