Sales Support Administrator

California Closets; Victoria; On-site; CAD 60,000 - 80,000; Full time

Job summary

A home improvement company in Victoria seeks an administrative/customer service professional to assist clients and support design consultants. Ideal candidates have 1-2 years of experience in the home renovations industry and are tech-savvy. Responsibilities include customer interaction, showroom management, and administrative tasks. Benefits include health insurance and a 32-hour work week.

Benefits

Health insurance after qualifying period

PTO days, paid holidays, and sick days

Promotional opportunities available

32 hour - 4 day work week

Qualifications

• 1-2 years of experience in administrative and customer service roles, preferably in home renovations.
• Calendar management and scheduling experience preferred.
• Ability to provide an exceptional client experience aligned to company values.

Responsibilities

• Assist customers with their storage needs both in-person and via phone.
• Support Design Consultants and manage customer information.
• Maintain showroom and organize events.

Skills

Customer service experience

Administrative skills

Detail oriented

Organizational skills

Tech savvy

Tools

Microsoft Office

CAD

Job description

What We Offer

California Closets has both company-owned and franchise locations. This location is a franchise and offers the following benefits :

• Health insurance –after qualifying period
• PTO days,paid holidays, and sick days
• 32 hour - 4 day work week including Saturday's
• Grow your career with us – many promotional opportunities are available

Franchises are independently owned and operated and may offer different benefits.

Duties and Responsibilities

• Customer Service - Help customers face to face and on the phoneleads with their storage needs.Responsible for identifying how customers heard about the company, inputting into in-house databaseand completing accurate consultation scheduling.
• Support Design Consultants – Responsible for distributing leadsto Design Consultants and pass on customer information. Varied and fast paced.
• Showroom – Keep showroom immaculate, greet and assist all customers who visit showroom. Organize and run showroom events. Co-ordinate andrun VIP showroom events. Update design materials and displays
• Trade Database - Manage and provide sales support administration for Company Trade Partner program. Work closely with designers for networking events
• Adhoc duties -Customer service duties plus administrative duties including, monitor online Google reviews and other reviews. Responsible to handle warranty claims, service requests, and extra part requests. Also, responsible for prepare and distribute trade packages, and other clerical responsibilities.

Qualifications

• 1-2 years of experience of administrative and / or customer service experience in construction and / or in the home renovations / improvement industry – preferably within a luxury brand environment
• Previous sales experience an advantage
• Calendar management / regional scheduling experience preferred
• Self-starter with a positive attitude, and ability to manage own schedule and comfortable working on own.
• Detail oriented, organized and time management skills
• Ability to provide an exceptional client experience aligned to the company values
• Tech savvy with the ability to quickly learn and apply various business systems (CAD, in-house database, Microsoft Office, etc)

Additional Information

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