Sales Specialist

Frette; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A luxury retail brand is seeking experienced Sales Specialists for a new boutique opening in Toronto, December 2025. Responsibilities include achieving sales goals, maintaining client relationships, and ensuring superior customer service excellence. Ideal candidates will have over 3 years in luxury retail or hospitality environments, demonstrate strong organization and problem-solving skills, and be ready to work flexible schedules. Competitive pay of $22 - $25 CAD per hour plus commission.

Benefits

Medical and dental benefits

401K with company match

Paid maternity/paternity leave

Employee discount

Qualifications

• Flexibility to work evenings, weekends, and holidays.
• Ability to manage competing priorities in a fast-paced environment.
• Excellent time management skills.

Responsibilities

• Meet personal sales goals by fostering client relationships.
• Ensure the highest level of service to clients.
• Participate in bi-annual inventory.

Skills

Customer service

Sales goals achievement

Relationship building

Attention to detail

Problem-solving

Education

Minimum 3+ years in luxury retail, hospitality, or interior design

Tools

POS systems

Microsoft Office

Google Workspace

Job description

Overview

Frette is seeking Sales Specialists for our new boutique opening in the Yorkville neighborhood in Toronto, December 2025.

Sales Specialists are responsible for maintaining exemplary customer service per Frette standards. They achieve their individual sales goals by ensuring that each client receives outstanding service and maintains a strong product knowledge to effectively communicate the qualities of the Frette brand. Frette expects all employees to be team players by demonstrating a high degree of integrity and contributing to a positive environment that is fun, professional, and productive. Employees are required to contribute to maintaining all brand and operating standards consistently while ensuring a high level of customer service through extensive product knowledge and commitment to an elevated selling ceremony. The Sales Specialist is responsible for the Acquisition and Retention of Clients as well as Operations, as described below.

Responsibilities

CLIENT ACQUISITION AND RETENTION :

• Meet company and personal sales goals by upholding Frette’s selling ceremonies, as well as fostering client relationships.
• Drive and exceed individual KPI goals by ensuring the highest level of service to the client.
• Capture client data as per Frette’s CRM guidelines, to complete authentic and personal client outreach to develop rapport and generate lasting relationships for client acquisition and retention.
• Handle client inquiries across all channels of communication including email, phone, WhatsApp, and messaging.
• Perform various sales and register transactions including ringing purchases (in-person / phone / email), processing of cash or credit payments, and counting money.
• Create quotes using Frette branded templates for clients and coordinate bespoke or alterations as needed to fulfill the client’s orders.
• Offer and execute Frette’s white glove services, including home consultations and installations, to build add-on sales and client relations.
• Demonstrate a sense of pride, commitment, and passion for the brand and our clients, treating clients and store team professionally, courteously, and respectfully.
• Maintain awareness of all marketing activations to maximize the ROI.

• OPERATIONS :
• Efficiently execute daily performance needs, including but not limited to: key holder opening and closing store procedures, cash handling, charge sends, returns and exchanges, resolving client concerns, and completing and relaying all required reporting.
• Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized.
• Participate in maintaining visual standards, including VM rotations, bed changes, and daily VM and cleanliness standards.
• Participate in bi-annual inventory.
• Liaise and partner with IT on any helpdesk-related inquiries.
• Additional responsibilities as needed per business needs as identified by the Store Manager and Corporate Business Partners

Qualifications

• SKILLS AND QUALIFICATIONS :
• Minimum 3+ years of experience within a luxury retail environment, hospitality, or interior design.
• Flexibility to work a retail schedule which will include evenings, weekends, and holidays.
• Proficiency with retail operating systems including POS, Microsoft Office, and Google Workspace.
• Detail-oriented with strong organization and follow-up skills.
• Ability to manage competing priorities in a fast-paced environment.
• Demonstrates a positive attitude that contributes to a positive team environment.
• Team-oriented but also self-driven with an entrepreneurial spirit.
• Excellent time management and problem-solving skills as well as the ability to use good judgment when making decisions.
• Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance.

Physical Requirements

• Ability to lift and mobilize small to medium items up to 40 lbs. while utilizing appropriate equipment and techniques.
• Ability to maneuver effectively around the boutique floor, stock room, and offsite.
• Position entails prolonged standing, twisting, stooping, kneeling, squatting, bending and OSHA-approved ladder safety.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Hourly pay rate for this role is $22 - $25 CAD plus commission and bonus.

LI-Onsite

It is the policy and commitment of Frette to provide equal employment and advancement opportunities to all individuals. The objective of Frette is to recruit, hire, train, and promote the most qualified applicants into all job levels. Frette does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age disability, or any other characteristic protected by law. Frette will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in any undue hardship to the Company. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.

For full time roles, in addition to the base salary, Frette offers a competitive benefits package that includes medical, dental, vision, life insurance, short + long term disability, 401K with Company match, paid maternity / paternity leave, employee discount, paid holidays, and a paid time-off policy.